NEXIA Support Specialist | Industrial Automation

Humi Inc.; Cambridge; On-site; CAD 50,000 - 70,000; Full time

Benefits offered by this job

Health/Dental Benefits

Increased Vacation

Profit Sharing

Flexible work hours

Career development

Job summary

A leading automation company in Cambridge is looking for a Support Specialist to ensure client satisfaction and system uptime for their NEXIA software. This role involves delivering technical support, managing customer inquiries, and performing proactive system maintenance. Ideal candidates have 2-5 years of experience in technical support and are familiar with industrial automation systems. Strong communication skills and the ability to manage multiple issues are essential. Join us in shaping the future of automation!

Qualifications

• 2–5 years of experience in technical support, controls, or industrial automation systems.
• Working knowledge of SQL and relational databases.
• Hands-on experience with networking and troubleshooting.

Responsibilities

• Deliver customer support and maintenance for NEXIA software.
• Manage customer support requests and document all activities.
• Lead proactive system health checks and perform backups.

Skills

Technical support experience

Hands-on experience with SCADA

Familiarity with OPC-UA

Excellent communication skills

Ability to manage multiple issues

Tools

SQL

Python

C#

Job description

A leading automation company in Cambridge is looking for a Support Specialist to ensure client satisfaction and system uptime for their NEXIA software. This role involves delivering technical support, managing customer inquiries, and performing proactive system maintenance. Ideal candidates have 2-5 years of experience in technical support and are familiar with industrial automation systems. Strong communication skills and the ability to manage multiple issues are essential. Join us in shaping the future of automation!