Newcomer Information & Settlement Support Worker

Smithers Community Services Association; Smithers; On-site; CAD 4,018,000 - 4,614,000; Part time

Job summary

The Smithers Community Services Association ELMS program is seeking a part-time Newcomer Information & Support Worker to provide information, orientation and referrals to newcomers. You will assist with settlement plans, connect clients to community resources, and support workshops and events in a client-centered environment.

Responsibilities include case management support, collaboration with service providers, and ensuring timely reporting and data entry.

Qualifications

• Post-secondary education in immigration services, adult education, social or related field with two years of relevant experience or equivalent.
• A demonstrated knowledge of community resources, government programs and other available services.

Responsibilities

• Conduct needs and strengths assessments and develop individualized settlement plans with clients.
• Help clients define settlement goals and agree on objectives, services and activities.
• Provide information, orientation, and referral services to clients one-on-one and in groups.
• Guide clients to appropriate programs and services, connecting with service providers as needed.
• Assist with appointments, navigate websites, email, video conferencing, and forms.
• Educate clients about their rights and responsibilities as residents, workers, and citizens.
• Conduct group information sessions and workshops and invite guest speakers when needed.
• Record, maintain, and report client data per program requirements.
• Collaborate with stakeholders to identify topics for workshops and community activities.
• Support ELMS program activities, events, and volunteer management as needed.

Skills

Detail-oriented

Multicultural experience

Communication skills

Remote/virtual tools experience

Education

Post-secondary education in immigration services or related field

Knowledge of community resources

Tools

Microsoft Office

Job description

The Smithers Community Services Association ELMS program is seeking a part-time Newcomer Information & Support Worker to provide information, orientation and referrals to newcomers. You will assist with settlement plans, connect clients to community resources, and support workshops and events in a client-centered environment.

Responsibilities include case management support, collaboration with service providers, and ensuring timely reporting and data entry.