New Patient Scheduler — Compassionate Care & Scheduling

Prelude Fertility, Inc.; Burnaby; Hybrid; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Fertility benefits

10 Personal Care Days

Employee Assistance Program (EAP)

Wellness tools

Team events

Modern, first-class work environment

Growth opportunities

Job summary

Pacific Fertility in Burnaby, BC, is seeking a New Patient Scheduler I for a permanent full-time, on-site position. Mon-Fri, 8:00 AM–4:30 PM.

You will be the first point of contact, delivering compassionate service across calls, email, and patient platforms, guiding patients through the fertility journey and coordinating appointments. You will balance schedules across physicians and locations, collect demographics, support registration, and help with preliminary requisitions.

Qualifications

• Up to 2 years of patient-facing or customer service experience.
• MOA certification (asset)
• Experience in a medical clinic (preferred)
• Strong communication and organizational skills
• Ability to multitask and manage high call volumes
• A genuine passion for helping people

Responsibilities

• Deliver exceptional, compassionate service across calls, email, and patient platforms.
• Respond to inquiries with empathy, clarity, and professionalism.
• Guide patients through the first steps of their fertility journey.
• Convert inquiries into scheduled appointments.
• Balance schedules across physicians and locations.
• Monitor and manage patient intake and referral flow.
• Collect and verify patient demographic and insurance information.
• Support completion of registration and consent forms.
• Send new patient packages, resources, and educational materials.
• Prepare preliminary requisitions (e.g., blood work).
• Maintain logs of patient inquiries and registrations.
• Track referrals and reporting metrics.
• Monitor patient portal completion and documentation.
• Work with physicians, clinical teams, and leadership.
• Communicate with physician liaisons and front desk teams.
• Support a coordinated, patient-centred care experience.

Skills

Customer service

Communication

Organization

Multitasking

Compassionate approach

Education

MOA certification

Job description

Pacific Fertility in Burnaby, BC, is seeking a New Patient Scheduler I for a permanent full-time, on-site position. Mon-Fri, 8:00 AM–4:30 PM.

You will be the first point of contact, delivering compassionate service across calls, email, and patient platforms, guiding patients through the fertility journey and coordinating appointments. You will balance schedules across physicians and locations, collect demographics, support registration, and help with preliminary requisitions.