New Patient Scheduler I, Permanent Full Time

Prelude Fertility, Inc.; Burnaby; Hybrid; CAD 25,000 - 36,000; Full time

Benefits offered by this job

Fertility benefits

10 Personal Care Days

Employee Assistance Program (EAP)

Wellness tools

Team events

Modern, first-class work environment

Growth opportunities

Job summary

Pacific Fertility in Burnaby, BC, is seeking a New Patient Scheduler I for a permanent full-time, on-site position. Mon-Fri, 8:00 AM–4:30 PM.

You will be the first point of contact, delivering compassionate service across calls, email, and patient platforms, guiding patients through the fertility journey and coordinating appointments. You will balance schedules across physicians and locations, collect demographics, support registration, and help with preliminary requisitions.

Qualifications

• Up to 2 years of patient-facing or customer service experience.
• MOA certification (asset)
• Experience in a medical clinic (preferred)
• Strong communication and organizational skills
• Ability to multitask and manage high call volumes
• A genuine passion for helping people

Responsibilities

• Deliver exceptional, compassionate service across calls, email, and patient platforms.
• Respond to inquiries with empathy, clarity, and professionalism.
• Guide patients through the first steps of their fertility journey.
• Convert inquiries into scheduled appointments.
• Balance schedules across physicians and locations.
• Monitor and manage patient intake and referral flow.
• Collect and verify patient demographic and insurance information.
• Support completion of registration and consent forms.
• Send new patient packages, resources, and educational materials.
• Prepare preliminary requisitions (e.g., blood work).
• Maintain logs of patient inquiries and registrations.
• Track referrals and reporting metrics.
• Monitor patient portal completion and documentation.
• Work with physicians, clinical teams, and leadership.
• Communicate with physician liaisons and front desk teams.
• Support a coordinated, patient-centred care experience.

Skills

Customer service

Communication

Organization

Multitasking

Compassionate approach

Education

MOA certification

Job description

New Patient Scheduler I, Permanent Full Time

Job Category: Administrative

Requisition Number: NEWPA005206

• Full-Time
• On-site

Locations

Showing 1 location

Pacific Centre for Reproductive Medicine (PCRM) | 732A
500-4601 Canada Way
Burnaby, BC V5G4X7, CAN

Description

Pacific Fertility
Burnaby, BC
Monday to Friday | 8:00 AM – 4:30 PM

Be the First Step in Someone’s Journey

At Pacific Fertility, every call is more than just a conversation; it’s the beginning of a life-changing journey.

As a New Patient Scheduler, you are the first point of connection for patients starting their fertility care. Your role is to create a welcoming, supportive, and seamless experience from the very first interaction.

What You’ll Be Doing

Patient Experience & Communication

• Deliver exceptional, compassionate service across calls, email, and patient platforms
• Respond to inquiries with empathy, clarity, and professionalism
• Guide patients through the first steps of their fertility journey

Scheduling & Coordination

• Convert inquiries into scheduled appointments
• Balance schedules across multiple physicians and locations
• Monitor and manage patient intake and referral flow
• Collect and verify patient demographic and insurance information
• Support completion of registration and consent forms
• Send new patient packages, resources, and educational materials
• Prepare preliminary requisitions (e.g., blood work)

Tracking & Reporting

• Maintain accurate logs of patient inquiries and registrations
• Track referrals and support reporting metrics
• Monitor patient portal completion and documentation
• Work closely with physicians, clinical teams, and leadership
• Communicate with physician liaisons and front desk teams
• Support a coordinated, patient-centred care experience

What You Bring

• Up to 2 years of patient-facing or customer service experience
• Medical Office Assistant (MOA) certification (asset)
• Experience in a medical clinic (preferred)
• Strong communication and organizational skills
• Ability to multitask and manage high call volumes
• A genuine passion for helping people

What Makes You Stand Out

• You are empathetic, patient-focused, and solution-oriented
• You thrive in a fast-paced, high-volume environment
• You are detail-oriented and highly organized
• You bring a calm and reassuring presence to every interaction

What We Offer

Because we believe in supporting our team just as much as our patients:

• Compensation: $22 Hourly
• Fertility benefits
• 10 Personal Care Days
• Employee Assistance Program (EAP)
• Wellness tools (meditation, sleep, focus)
• Team events and a supportive culture
• Modern, first-class work environment
• Opportunities for personal and professional growth

PS… Pacific Fertility is proud to be an equal opportunity employer. We celebrate the diversity of all employees and applicants and are strongly committed to creating an inclusive environment for everyone. If you need reasonable accommodation at any point in the application or interview process, please let us know.

We also thank all the candidates who take the time and energy to apply. Given the volume of applications, it makes responding personally to each applicant difficult, but please know we are grateful for your interest. We look forward to connecting with you through this search or future ones.