New Patient Coordinator - STO Orthodontists

Corus-Orthodontists-1; Toronto; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Extended health coverage

Health spending account

Employee assistance program

Complimentary orthodontic treatment (2

35-hour workweek

Job summary

STO Orthodontists in Scarborough, Ontario, is seeking a New Patient Coordinator to join our orthodontic team on a replacement basis. You will be the primary contact for prospective patients, guiding them from lead to appointment while managing patient files and supporting smooth patient flow.

The role emphasizes exceptional customer service, strong communication, and coordination with insurance providers. The position offers a 35-hour workweek and a comprehensive benefits package.

Qualifications

• 1 year of administration experience in a dental office is preferred.
• Working knowledge of Microsoft Office suite.
• Proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills with ability to build relationships.

Responsibilities

• Be the first contact with prospective new patients (phone triage) to prepare leads for in-office visits.
• Schedule consultations and record patient concerns on intake forms.
• Correspond with dental offices to request x-rays and related documents.
• Contact insurance companies to verify orthodontic coverage.
• Verify intake forms are completed before the visit.
• Explain what to expect during the upcoming in-office consultation process.
• Provide general administrative support as needed.

Skills

Microsoft Office

Interpersonal skills

Communication

Tools

Orthodontic management software

Microsoft Office Suite

Job description

We are excited to add a New Patient Coordinator to our STO Orthodontists team in Scarborough, Ontario. This is a replacement position within our established orthodontic team.

The New Patient Coordinator is an extended representation of our doctors and practice. It is a key member of the administrative team, accountable for creating positive patient experiences, managing patient files, and ensuring the optimization of patient flow.

What Sets Us Apart

At STO Orthodontists, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package with an expected wage of $20-24/hr., including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family.
• Work-Life Balance: Enjoy a 35-hour workweek!

How You’ll Make an Impact

• The primary responsibility of this individual is being the first contact (usually by phone) with prospective new patients for triage and priming them for successful conversion of leads prior to their in-office visit.
• Scheduling consultations, discussing their dental concerns, and recording the information on an intake form
• Corresponding with dental offices on behalf of patients to request x-rays etc.
• Contacting insurance companies to verify orthodontic coverage.
• Verify intake forms have been completed in advance of the visit.
• Reviewing the steps to expect in the upcoming in-office consultation process.
• General support with all admin duties

Where you will be working/other important information

• You will be working at both of our locations:
  • Scarborough Town Centre: Mondays 10am-3pm, Tuesdays-Thursdays 10am-6pm, Fridays 9:30am-2:30pm
  • West Hill: Mondays (1-2 per month) and Thursdays 8am-4:30pm

The Teammate We’re Looking For

• 1 year of administration experience within a dental office setting (preferred)
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

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