New Patient Coordinator - STO Orthodontists

Corus Orthodontists; Toronto; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

Extended health coverage

Health spending account

Employee assistance program

Complimentary orthodontic treatment

Job summary

Corus Orthodontists is seeking a New Patient Coordinator to join STO Orthodontists in Scarborough, Ontario. This replacement role focuses on creating positive patient experiences, managing files, and optimizing patient flow within a collaborative team.

The position emphasizes administrative support, patient intake, and coordination across locations, with a 35-hour workweek and competitive hourly compensation. Orthodontic software experience is a plus.

Qualifications

• At least 1 year of administrative experience in a dental office (preferred).
• Excellent interpersonal and written/verbal communication skills.
• Strong time management and attention to detail.
• Proficiency with Microsoft Office; experience with orthodontic software is a plus.

Responsibilities

• Serve as the first point of contact with prospective patients by phone or in person.
• Schedule consultations and record patient information on intake forms.
• Correspond with dental offices to request X-rays and related records.
• Contact insurance providers to verify orthodontic coverage.
• Ensure intake forms are completed prior to visits.
• Guide patients through the in-office consultation process and support admin duties.
• Support general administrative tasks as needed.

Skills

Interpersonal skills

Time management

Customer service

Strong communication

Tools

Microsoft Office

Orthodontic management software

Job description

At Corus, you'll enjoy the close-knit culture of a local practice with the opportunities, support, and career growth of a leading orthodontic network.

We are excited to add a New Patient Coordinator to our STO Orthodontists team in Scarborough, Ontario. This is a replacement position within our established orthodontic team.

The New Patient Coordinator is an extended representation of our doctors and practice. It is a key member of the administrative team, accountable for creating positive patient experiences, managing patient files, and ensuring the optimization of patient flow.

What Sets Us Apart

At STO Orthodontists, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer:

• A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve.
• Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance.
• Compensation & Perks That Count: Access a competitive total rewards package with an expected wage of $20-24/hr., including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family.
• Work-Life Balance: Enjoy a 35-hour workweek!

How You’ll Make An Impact

• The primary responsibility of this individual is being the first contact (usually by phone) with prospective new patients for triage and priming them for successful conversion of leads prior to their in-office visit.
• Scheduling consultations, discussing their dental concerns, and recording the information on an intake form
• Corresponding with dental offices on behalf of patients to request x-rays etc.
• Contacting insurance companies to verify orthodontic coverage.
• Verify intake forms have been completed in advance of the visit.
• Reviewing the steps to expect in the upcoming in-office consultation process.
• General support with all admin duties

Where you will be working/other important information:

• You will be working at both of our locations:
• Scarborough Town Centre: Mondays 10am-3pm, Tuesdays-Thursdays 10am-6pm, Fridays 9:30am-2:30pm
• West Hill: Mondays (1-2 per month) and Thursdays 8am-4:30pm

The Teammate We’re Looking For

• 1 year of administration experience within a dental office setting (preferred)
• Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

Ready to join a team that values excellence, integrity, and community?

We thank all applicants, but only those selected for an interview will be contacted.

#CAD

At Corus Orthodontists, we’re building a workplace where everyone feels welcomed, valued, and free to be themselves. We’re proud to be an equal opportunity employer and believe that diverse perspectives make us stronger.