*NEW* Client Service Representative – General Practice

Vets Around The Corner; Port Perry; On-site; CAD 26,174 - 34,440; Full time

Benefits offered by this job

$19.00 – $25.00/hour based on experience

Extended health and dental benefits

Paid time off and vacation

Employee discount on veterinary services

Free parking

Opportunities to work within VAC-ED

Involvement with VAC-CVP

Supportive team culture

Job summary

Vets Around The Corner in Port Perry is seeking a Client Service Representative to be the welcoming face of our general practice. This full-time role involves managing client interactions and ensuring a positive first impression for every client and patient.

The ideal candidate will have customer service experience, strong communication skills, and a passion for animals. We offer a supportive culture, health benefits, and opportunities for community involvement.

Qualifications

• Minimum 1 year of experience in a customer service or reception role within a medical or healthcare setting.
• Confident and professional communicator, both verbally and in writing.
• Highly organized with strong attention to detail.

Responsibilities

• Greet clients and patients with professionalism and genuine warmth.
• Manage incoming calls, emails, and appointment scheduling.
• Document client and patient records using practice management software.

Skills

Customer service experience

Communication skills

Computer proficiency

Organizational skills

Compassionate demeanor

Job description

Client Service Representative – Vets Around the Corner – General Practice

Port Perry, ON | Full-Time | $19.00 – $25.00/hour (based on experience)

Anticipated Start Date: July 13, 2025

Who We Are

Vets Around the Corner is a privately owned, community-rooted veterinary clinic located in the heart of Port Perry. We’re more than a clinic — we’re a team that genuinely cares about the animals and people we serve. We are proud to serve as a designated First Responder Clinic for the Ontario Turtle Conservation Centre, work closely with local animal rescues, and operate a Community Veterinarian Program (VAC-CVP) that brings care directly to those who need it most. Our leadership team is deeply committed to employee wellness, work‑life harmony, and building a workplace where people want to stay.

The Opportunity

We’re looking for a warm, organized, and client‑focused Client Service Representative to be the welcoming face of our general practice. You’ll play a vital role in creating a positive first impression for every client and patient who walks through our doors — and you’ll be part of a team doing meaningful work in this community every single day.

What You’ll Do

• Greet clients and patients with professionalism and genuine warmth
• Manage incoming calls, emails, and appointment scheduling with efficiency and care
• Accurately document client and patient records using our practice management software
• Handle client inquiries, concerns, and follow‑ups in a timely and compassionate manner
• Process payments and maintain accurate transaction records
• Collaborate with clinical staff to ensure smooth patient flow and client communication
• Uphold and reflect our clinic’s values in every client interaction

What We’re Looking For

• Minimum 1 year of experience in a customer service or reception role within a medical or healthcare setting — veterinary clinic experience is a strong asset
• Confident and professional communicator, both verbally and in writing
• Proficient with computers and able to learn clinic software quickly
• Highly organized with strong attention to detail
• Compassionate, calm under pressure, and a genuine team player
• A passion for animals and community is a definite plus

What We Offer

• $19.00 – $25.00/hour, commensurate with experience
• Extended health and dental benefits
• Paid time off and vacation
• Employee discount on veterinary services in both general practice and emergency department
• Free parking
• Opportunities to work within VAC-ED, our emergency department
• Involvement with VAC-CVP, our community veterinarian outreach program
• A supportive, values‑driven team culture

Schedule

Full‑time | Monday to Friday, with occasional weekend availability as required

Job Type

Full‑Time

Work Location

In person — Port Perry, ON

Any offer of employment is conditional upon the successful completion of pre‑employment screening, which may include a criminal records check, credit check, reference checks, and any additional screening as deemed appropriate for the role. All screening is conducted in accordance with applicable privacy legislation and Ontario employment law.