Veterinary Receptionist

Ethos Veterinary Health; Toronto; On-site; CAD 42,000 - 46,000; Full time

Benefits offered by this job

OAVT dues reimbursement

Continued education support

Health, dental, and life insurance

RRSP matching

Staff pet allowance

Paid sick days

Paid personal days

Uniforms provided

VetBloom access

Scholarships for Vet Tech Education

Job summary

Central Toronto Veterinary Referral & Emergency Clinic in Toronto, ON is hiring a full-time Veterinary Receptionist to support our specialty and emergency teams overnight. You will greet clients, manage check-ins, handle calls, and maintain patient records while delivering compassionate service during overnight shifts.

The role offers a comprehensive benefits package and opportunities for professional growth within Ethos Veterinary Health network.

Qualifications

• Prior customer service experience preferred.
• Strong verbal and written communication skills.
• Able to multitask and adjust priorities in a fast-paced environment.
• Attention to detail and accurate recordkeeping.
• Comfortable with overnight shifts and weekend rotation.
• Fluent English speaking and reading skills required.

Responsibilities

• Greet clients with a welcoming, professional first impression.
• Coordinate client check-ins and schedule appointments.
• Answer and direct calls using a multi-line system.
• Prepare forms, certificates, and other client documents.
• Maintain client and patient medical records.
• Handle basic invoicing, billing, and payments.
• Communicate with referring hospitals for records.
• Update and maintain client and patient information.
• Keep reception area clean and organized.
• Support clients with professionalism during stressful situations.
• Collaborate with Emergency and Specialty teams to support hospital operations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Overnight shift readiness

English fluency

Job description

Veterinary Receptionist | $20–$22/hour

Location: Toronto, ON
Schedule: Full-Time | 4 x 10-hour overnight shifts | Weekend rotation
Compensation: $20–$22/hour + $3/hour overnight premium (7pm–7am) + $2/hour weekend premium (7am–7pm)

Central Toronto Veterinary Referral & Emergency Clinic (CTVRC/EC) is hiring a full-time Veterinary Receptionist in Toronto, ON. In this role, you’ll support our specialty and emergency teams while providing responsive, compassionate service to clients and referring veterinary hospitals.

Compensation

• $20–$22/hour based on advanced knowledge and experience
• $3/hour overnight premium for hours worked from 7pm–7am
• $2/hour weekend premium for hours worked from 7am–7pm

Full-Time Benefits:

• OAVT annual dues reimbursement.
• Continued education support.
• Comprehensive benefits package including health, dental, and life insurance, plus access to an Employee Assistance Program.
• RRSP matching program
• Staff pet allowance, paid sick days, and paid personal days.
• Uniform(s) provided
• Access to VetBloom (RACE-approved CE)
• Veterinary Technician Education Scholarships

Schedule

• 4 x 10-hour overnight shifts
• Weekend rotation

Responsibilities

As a Veterinary Receptionist, you’ll support the client experience while helping our specialty and emergency teams stay organized and responsive throughout the overnight shift.

• Greet clients and provide a welcoming, professional first impression
• Coordinate client check-ins and schedule appointments
• Answer and direct calls using a multi-line phone system
• Prepare forms, certificates, and other client documentation
• File, retrieve, and accurately maintain client and patient medical records
• Perform basic invoicing, billing, payment, and account procedures
• Communicate with referring veterinary hospitals to request medical records and necessary patient information
• Accurately update and maintain client and patient information
• Maintain a clean and organized reception area
• Support clients with professionalism and compassion during stressful or unexpected situations
• Collaborate with the Emergency, Specialty, and Client Service teams to support an efficient hospital experience

Qualifications

• Previous customer service experience preferred
• Strong verbal and written communication skills
• Comfortable multitasking and adjusting priorities in a fast-paced environment
• Strong attention to detail and commitment to accurate recordkeeping
• Comfortable working overnight shifts and participating in a weekend rotation
• Fluent English speaking and reading skills required

About Central Toronto Veterinary Referral & Emergency Clinic

CTVRC/EC is a premier specialty referral and emergency veterinary hospital serving Toronto and the surrounding region. Our team provides advanced specialty and emergency care across multiple disciplines including Surgery, Internal Medicine, Oncology, Anesthesiology, Cardiology, Ophthalmology, and Emergency & Critical Care.

Why Join Our Team?

• Work alongside experienced specialists and emergency clinicians
• Expand your technical skills through advanced procedures and complex case management
• Receive mentorship and support for continued professional growth
• Practice at the top of your license and contribute your clinical expertise
• Enjoy a collaborative culture where veterinary technicians are respected and empowered
• Benefit from a schedule designed to support work-life balance while building advanced emergency medicine skills

Surrounding Areas

• North York, ON & Scarborough, ON
• Etobicoke, ON & East York, ON
• Mississauga, ON & Vaughan, ON
• Markham, ON & Richmond Hill, ON
• Thornhill, ON & Pickering, ON
• Ajax, ON & Whitby, ON
• Oakville, ON & Brampton, ON

Considering Relocating?

Great talent can come from anywhere, and we welcome candidates who are considering a move. Whether you're relocating from another city, another state, or across the country, our Talent Acquisition team is here to support you throughout the hiring process and answer questions about the role, the hospital, and the surrounding community.

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next.

Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery.

Here, mentorship is a two‑way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally.

At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care.

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.