Network Specialist II

Intello Technologies Inc.; Montreal; Hybrid; CAD 70,000 - 120,000; Full time

Benefits offered by this job

Flexible benefits plan

Hybrid/Office-remote work options

Pension and share purchase programs

Job summary

TELUS in Canada is seeking a seasoned Network Operations Engineer to investigate and resolve complex incidents across SD-WAN, WAN and managed LAN services, ensuring connectivity and minimal business disruption.

You will analyze performance data, coordinate with customers and partners, lead incident communications, implement changes, and contribute to ongoing reliability improvements.

Qualifications

• Three or more years of relevant experience supporting enterprise networks or managed network environments
• Strong knowledge of IP networking including TCP/IP, OSI, VLANs, DHCP, DNS and NAT
• Hands-on experience troubleshooting WAN, LAN, Internet or SD-WAN connectivity and performance issues
• Working knowledge of routing protocols such as BGP, OSPF, static routing, MPLS
• Structured troubleshooting approach and ability to interpret alarms, logs and telemetry
• Experience collaborating with customers, carriers and internal teams during incidents

Responsibilities

• Investigate and resolve complex incidents affecting SD-WAN, WAN and managed LAN services to restore connectivity
• Analyze network performance, alarms, logs and traffic to identify issues
• Troubleshoot SD-WAN edge devices, overlays, routing, IPsec tunnels and QoS
• Coordinate with customers, Tier 3, engineering teams and vendors to deliver timely resolutions
• Lead customer communications during incidents and changes with clear updates

Skills

IP networking concepts

WAN/LAN/SD-WAN troubleshooting

Routing protocols (BGP, OSPF)

Incident management

English communication

Education

University degree or equivalent

Tools

Cisco Catalyst SD-WAN

Cisco Meraki

Fortinet Secure SD-WAN

VMware VeloCloud

Job description

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Jobs by Category: Operations

Job Function: Technology

Status: Full Time

Schedule: Regular

Description

Our team and what we will accomplish together

Our SD-WAN and Managed LAN team supports complex enterprise environments where fast thinking, strong technical expertise and clear communication make a real difference. You will join a collaborative team that values curiosity, knowledge sharing and technical ownership. Together, we restore services, solve challenging network issues and improve the long-term reliability of the solutions our customers depend on every day. This is an opportunity to deepen your networking expertise, take on meaningful challenges and build trusted relationships while being part of a team that succeeds by learning and solving problems together.

What you will do

Investigate and resolve complex incidents affecting customer SD-WAN, WAN and managed LAN services to restore connectivity and minimize business disruption

Analyze network performance, alarms, logs and traffic patterns to identify issues involving latency, packet loss, jitter, bandwidth utilization, application performance and tunnel stability

Troubleshoot SD-WAN edge devices, overlays, carrier underlays, routing, segmentation, IPsec tunnels, QoS, high availability and application-aware path selection

Partner with customers, Tier 3 specialists, engineering teams, telecommunications carriers, field technicians and technology vendors to coordinate investigations and deliver timely resolutions

Lead customer communications during incidents and planned changes by providing clear updates, explaining technical findings and setting realistic expectations

Plan and implement network changes involving SD-WAN policies, routing, software upgrades, circuit migrations, device replacements and site activations while managing risk and validating service after completion

Identify recurring incidents, chronic network conditions and emerging trends, then contribute to root-cause analysis and recommend improvements that increase service reliability

Support SD-WAN deployments, migrations and service transitions by contributing operational expertise, testing solutions and identifying support requirements before services enter production

Develop and maintain network diagrams, troubleshooting procedures, knowledge articles and technical documentation that improve consistency and strengthen the capabilities of the broader support team

Share technical knowledge through coaching, collaboration and knowledge-transfer sessions that help peers resolve incidents more efficiently

Qualifications

What you bring

A university degree, college diploma or equivalent practical experience in networking, telecommunications, information technology, computer science, engineering or a related field

Three or more years of relevant experience supporting enterprise networks, telecommunications services or managed network environments

Solid knowledge of IP networking concepts, including TCP/IP, the OSI model, subnetting, VLANs, routing, DHCP, DNS, NAT and network segmentation

Hands-on experience troubleshooting WAN, LAN, Internet or SD-WAN connectivity and performance issues

Working knowledge of routing protocols and technologies such as BGP, OSPF, static routing, MPLS, broadband and dedicated Internet access

A structured troubleshooting approach and the ability to interpret network alarms, logs, telemetry, packet captures and performance data

Experience supporting customers during technical incidents, service disruptions or planned network changes

Strong verbal and written communication skills, with the ability to explain technical information clearly to both technical and non-technical audiences

Sound judgement, ownership and organizational skills, with the ability to manage multiple priorities in a fast-paced operational environment

Experience collaborating with customers, internal technical teams, carriers or vendors to coordinate the resolution of complex issues

Great-to-haves

Experience supporting an enterprise SD-WAN platform such as Cisco Catalyst SD-WAN, Cisco Meraki, Fortinet Secure SD-WAN, VMware VeloCloud or a comparable technology

A relevant networking or service-management certification, such as Cisco CCNA, Fortinet, Juniper, vendor-specific SD-WAN certification or ITIL Foundation

Experience with major-incident management, root-cause analysis, problem management or managed LAN technologies

Advanced knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $70,000-$120,000

Performance Bonus or Sales Incentive Plan: 12%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Operations

We’re the ones that design, build, repair and maintain the billions of dollars’ worth of the infrastructure that keeps more than 15.2 million Canadians connected.

We are honoured to be recognized

1.4M
Days volunteered in our communities.

70%
Team members that work at home or are mobile.

15.2
Million customers that TELUS is serving across Canada.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.