Network Analyst

RFNOW; Virden; Remote; CAD 70,000 - 90,000; Full time

Job summary

RFNOW seeks a motivated Network Analyst to support Business/Enterprise customers. This remote, full-time role involves deploying network changes and providing technical support. Ideal candidates possess a degree in Computer Science and relevant experience. Join RFNOW for competitive compensation and professional growth opportunities.

Benefits

Health & life insurance

Paid time off

Company-provided technology & tools

Opportunities for professional advancement

Qualifications

• Minimum 3 years' experience working as a network professional.
• Experience in a Service Provider organization preferred.
• Familiarity with evolving network landscapes.

Responsibilities

• Collaborate with the Network Architect to deploy network changes.
• Provide Level 3 support to assist Level 1 and Level 2 team members.
• Triage, repair, and escalate issues to support teams.

Skills

Strong communication

Technical skills

Ability to learn and adapt

Education

Degree in Computer Science

Tools

Cisco networking certification

Network Monitoring Systems

Job description

Exciting Career Opportunity at RFNOW – Network Analyst

Location: Remote
Employment Type: Full-time

RFNOW Inc. is seeking a motivated and skilled Network Analyst to join our Technical Services team. In this role, you will play a vital part in supporting RFNOW’s Business/Enterprise customers, assisting Level 1 and Level 2 CSRs, and collaborating with the Network Architecture team to implement core network changes during outage windows. This remote position involves working shifts to ensure effective triaging and resolution of network issues.

Key Responsibilities:

• Collaborate with the Network Architect to deploy network changes.
• Support, monitor, and configure services for Business/Enterprise customers.
• Provide Level 3 support to assist Level 1 and Level 2 team members.
• Staff RFNOW’s Network Operations Center 24x7x365.
• Triage, repair, and escalate issues to other support teams as needed.
• Maintain knowledge of company products, services, and industry trends.
• Conduct knowledge transfers to team members and coworkers.

Qualifications & Experience:

• Degree in Computer Science or equivalent training and experience.
• Minimum of 3 years' experience working as a network professional.
• Proven ability to learn and adapt to evolving network landscapes.
• Strong communication and technical skills.
• Experience working in a Service Provider organization.
• Cisco networking training and certification preferred.
• Familiarity with Network Monitoring Systems (NMS).

Work Conditions:

• Remote position with shift work required.
• Manual dexterity required for computer use.
• Occasional overtime as needed.

Why Join RFNOW?

Competitive Compensation – Recognizing and rewarding your expertise.
Career Growth & Development – Opportunities for professional advancement.
Comprehensive Benefits Package – Health & life insurance, EAP, paid time off, company-provided technology & tools, and more!
Collaborative & Innovative Work Environment – Work alongside industry experts in a forward-thinking organization.

How to Apply

Interested candidates are invited to visit the careers page of our website to learn more details about RFNOW and our career opportunities at www.rfnow.com/careers.

RFNOW Inc. is an equal opportunity employer. We welcome applications from people of all backgrounds and capabilities. Applicants are encouraged to request necessary accommodations throughout our employment process.

About RFNOW Inc.

RFNOW Inc. is a successful, dynamic organization with opportunities to grow and specialize in various areas within the field of technology and construction, including broadband wireless communication, fibre optics, network architecture/maintenance, directional drilling, cable plowing, line locating, tower building, residential and commercial service connections, and heavy equipment operation and maintenance. Learn more at www.rfnow.com