NetSuite Delivery Manager

Plative; Canada; Sur place; CAD 110 000 - 150 000; Plein temps

Résumé du poste

Plative is seeking a Delivery Manager in Canada to own delivery outcomes for a pod of NetSuite consultants and serve as a trusted advisor to clients. You will report to the Director of NetSuite Delivery and drive delivery excellence, coaching, and commercial success across multiple engagements.

Key responsibilities include governance, scope alignment, escalate management, and partnering with architects to deliver realistic, high-value solutions.

Qualifications

• 4+ years as a NetSuite consultant with hands-on implementation experience.
• 3+ years of project management experience in a consulting environment.
• 2+ years of direct people management experience.
• Strong understanding of core NetSuite processes: Order to Cash, Procure to Pay, Record to Report, Core Financials, and CRM.
• Proven experience with escalation management, stakeholder alignment, and executive communication.

Responsabilités

• Oversee delivery timelines, scope, budget, risk, and quality across multiple engagements.
• Build executive credibility with client stakeholders and plan roadmap, adoption, value realization, and future opportunities.
• Run governance: status, RAID logs, plans, alignment, and decision tracking across the pod.
• Partner with architects and consultants to keep scope aligned and shape valuable, realistic solutions.
• Act as escalation point for team and customers; resolve issues promptly and calmly.
• Monitor customer sentiment and address concerns to improve delivery, retention, and expansion potential.
• Coach team members, manage workload and morale, and conduct regular development conversations.
• Staff projects with the Central PMO to balance customer needs and growth goals.
• Set clear expectations on quality, utilization, and ownership linked to business outcomes.

Connaissances

Delivery leadership

Project management

People management

NetSuite knowledge

Escalation management

Executive communication

Formation

Bachelor’s degree in Accounting, Computer Science, or IT, or an MBA

Description du poste

As a Delivery Manager at Plative, you will own delivery outcomes for a pod of NetSuite consultants and act as a trusted advisor to our clients. You will report to the Director of NetSuite Delivery. You will be responsible for:

(a) delivery excellence and customer satisfaction across engagements
(b) coaching and developing a high-performing delivery team
(c) commercial success through strong project execution and presales partnership

Plative moves fast and works in an agile way. In this role, you will directly shape how our customers and partners run their business on NetSuite.

Project Oversight & Delivery Leadership

• Manage timeline, scope, budget, risk, team capacity, and delivery quality across multiple concurrent engagements. Spot trends early and prevent issues before they escalation.
• Build executive credibility with customer stakeholders. Learn their goals and priorities, and help them plan their roadmap, adoption, value realization, and future opportunities.
• Run consistent project governance: status reporting, RAID logs, project plans, stakeholder alignment, and decision tracking. Raise governance standards across your pod.
• Partner with Solution Architects and consultants to keep scope, requirements, and solution direction aligned. Catch misalignment early and shape solutions that are realistic, valuable, and commercially sound.
• Act as the escalation point for your team internally and for customers externally. Handle escalations with urgency and structure, and calm tense situations to restore confidence.
• Monitor customer sentiment and address concerns before they escalation. Use what you learn to improve the delivery experience, retention, and expansion potential.
• Handle difficult customer and internal conversations directly and respectfully, with a focus on solutions. Keep Sales, Practice Leadership, and project teams aligned on risks and next steps.

Presales, Scoping & Commercial Judgment

• Triage opportunity support requests from Sales. Assess delivery approach, complexity, timeline, staffing, assumptions, and risks so Sales has a credible delivery voice in the deal.
• Lead scoping by identifying workstreams, resource needs, milestones, dependencies, and risks. Surface gaps early and challenge assumptions.
• Partner with architects and consultants to connect solution design decisions to business outcomes, feasibility, team capacity, budget, and customer expectations.
• Make delivery recommendations with a clear view of budget, margin, utilization, and customer value. Balance customer needs, delivery quality, and Plative profitability.
• Find organic expansion opportunities within existing accounts and bring them to Sales and Practice Leadership.
• Hold weekly 1:1s with direct reports on priorities, blockers, feedback, development, workload, and morale. Use them to coach, build trust, and improve performance.
• Hold recurring development conversations about goals, skill gaps, and career interests. Build clear development plans that help people grow into larger roles.
• Give timely, balanced feedback that reinforces strengths and addresses gaps. Coach team members to build both technical and consulting judgment.
• Check in regularly on workload, engagement, burnout risk, and team sentiment. Build a high-trust, high-accountability culture where people feel supported.
• Work with the Central PMO to staff projects. Balance customer needs, utilization, and individual development goals.
• Set clear expectations on delivery quality, communication, utilization, customer presence, and ownership. Tie those expectations to business outcomes and career growth.
• Identify performance concerns early. Address them directly with documentation and support, and bring in the People team at the right time.
• Give specific, thoughtful input on talent planning, performance reviews, promotion readiness, and succession planning.

Delivery Excellence & Continuous Improvement

• Drive consistent delivery standards, documentation, and methodology adoption across your pod.
• Identify systemic delivery gaps. Lead practical improvements to tools, templates, workflows, governance, or methodology.
• Keep project tracking, time entry, forecasting, status updates, and documentation accurate. Build strong operating rhythms and hold your team to Plative process.
• Contribute to retrospectives, lessons learned, templates, and enablement. Build reusable assets that make the broader team stronger.
• Support workforce planning by flagging capacity needs, skill gaps, staffing risks, and upcoming demand. Take part in structured interviews and candidate evaluation.
• Improve delivery through new tools, methods, automation, and AI-enabled practices. Model AI-native behavior and help others build fluency.
• Lead teams through change with clarity, empathy, and accountability. Champion better ways of working across the organization.

Basic Qualifications

• Bachelor’s degree in Accounting, Computer Science, or IT, or an MBA
• 4+ years as a NetSuite consultant with hands-on implementation experience
• 3+ years of project management experience in a consulting environment
• 2+ years of direct people management experience
• Strong understanding of core NetSuite processes: Order to Cash, Procure to Pay, Record to Report, Core Financials, and CRM
• Proven experience with escalation management, stakeholder alignment, and executive communication

Desired Qualifications

• In-depth technical knowledge of the NetSuite platform
• Accounting background (CPA or operational finance)
• ARM (Advanced Revenue Management) Certification
• Experience using AI tools to improve delivery productivity and team efficiency

How You’ll Be Measured

• Team utilization and billable targets
• Customer satisfaction score
• Team engagement and retention

How You’ll Embody Our Core Values

At Plative, our core values shape how we work, collaborate, and grow. As part of the team, you will:

• Put People First: Build trusted relationships with clients and mentor teammates.
• Grow Together, Win Together: Share knowledge, celebrate wins, and elevate others.
• Bring Your Authentic Self to Work: Foster openness, empathy, and integrity in every interaction.
• Take the Path You’ll Be Proud Of: Deliver excellence, own outcomes, and learn from challenges.
• Push Boundaries, Blow Minds: Design creative, scalable solutions that drive real impact.

Compensation

Compensation is competitive and benchmarked to the market. Exact ranges vary by region and will be discussed during the initial interview process.

AI Disclosure & Hiring Practices

Plative uses AI-powered tools to support our recruitment process. However, AI tools never replace human judgment; all hiring decisions are made entirely by our Talent Team.

Plative Inc. is an equal opportunity employer. We welcome applicants of all backgrounds and do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected characteristic. We are also committed to fair employment practices regarding citizenship and immigration status.