NetSuite Delivery Lead - Customer-Focused & High-Impact

Plative; Canada; Sur place; CAD 110 000 - 150 000; Plein temps

Résumé du poste

Plative is seeking a Delivery Manager in Canada to own delivery outcomes for a pod of NetSuite consultants and serve as a trusted advisor to clients. You will report to the Director of NetSuite Delivery and drive delivery excellence, coaching, and commercial success across multiple engagements.

Key responsibilities include governance, scope alignment, escalate management, and partnering with architects to deliver realistic, high-value solutions.

Qualifications

• 4+ years as a NetSuite consultant with hands-on implementation experience.
• 3+ years of project management experience in a consulting environment.
• 2+ years of direct people management experience.
• Strong understanding of core NetSuite processes: Order to Cash, Procure to Pay, Record to Report, Core Financials, and CRM.
• Proven experience with escalation management, stakeholder alignment, and executive communication.

Responsabilités

• Oversee delivery timelines, scope, budget, risk, and quality across multiple engagements.
• Build executive credibility with client stakeholders and plan roadmap, adoption, value realization, and future opportunities.
• Run governance: status, RAID logs, plans, alignment, and decision tracking across the pod.
• Partner with architects and consultants to keep scope aligned and shape valuable, realistic solutions.
• Act as escalation point for team and customers; resolve issues promptly and calmly.
• Monitor customer sentiment and address concerns to improve delivery, retention, and expansion potential.
• Coach team members, manage workload and morale, and conduct regular development conversations.
• Staff projects with the Central PMO to balance customer needs and growth goals.
• Set clear expectations on quality, utilization, and ownership linked to business outcomes.

Connaissances

Delivery leadership

Project management

People management

NetSuite knowledge

Escalation management

Executive communication

Formation

Bachelor’s degree in Accounting, Computer Science, or IT, or an MBA

Description du poste

Plative is seeking a Delivery Manager in Canada to own delivery outcomes for a pod of NetSuite consultants and serve as a trusted advisor to clients. You will report to the Director of NetSuite Delivery and drive delivery excellence, coaching, and commercial success across multiple engagements.

Key responsibilities include governance, scope alignment, escalate management, and partnering with architects to deliver realistic, high-value solutions.