Neighbourhood Services Manager

Ocean Housing Group; Cornwall; Hybrid; CAD 50,000 - 65,000; Full time

Job summary

Ocean Housing Group seeks a Neighbourhood Services Manager for effective management of tenancies and estates in Cornwall. The permanent, full-time role includes overseeing team performance, community engagement, and collaboration with agencies, ensuring quality services and support for vulnerable communities. Candidates should possess a degree and experience in housing management.

Benefits

Professional Membership cost

Company Sick Pay Scheme

Home Office Work Payment

Medicash - Health Cash Plan

Cycle to Work Scheme

Rewards and Recognition Scheme

Employee Assistance Programme

Family Friendly Policies

Qualifications

• Experience of leading and managing a team.
• Operational planning and policy design.
• Understanding of tenancy management legislation.

Responsibilities

• Manage Ocean Housing tenancies and estates.
• Develop team plans and performance targets.
• Represent Ocean at resident meetings and liaise with stakeholders.

Skills

Leadership

Public Relations

Adaptability

Education

Degree or equivalent level 6 qualification

Job description

Location St Austell, Cornwall (Head office)

The Vacancy

Ocean Housing are looking to recruit a Neighbourhood Services Manager who willprovide effective management of Ocean Housing'stenancies and estates on a permanent, full time basis.

The role will provide effective management of Ocean Housing tenancies and estates including neighbourhood management, anti-social behaviour, tenancy, estate management and services to vulnerable people.

Supporting the Senior Neighbourhood Services Manager you will reviewand develop team plans and annual performance targets and contribute to internal and external inspections/audit, service reviews, risk management and other special projects.

You willsupportyour team to promote amanagement approach to supportneighbourhoods by working in partnership with other agencies and customers and devise meaningful and sustainable neighbourhood action plans where appropriate and organise targeted community action days and other events for improving the estate environment.

As the manager you will represent Ocean at resident meetings and liaise with councillors and other stakeholders over neighbourhood issues, ensuring a good working relationship.

For further information on the Specific Responsibilities please refer to the full Job Description

You will have experience of leading and managing a team or function with responsibility for delivering good performance against defined targets and standards. In addition you will have experience of operational planning and policy design and implementation and you will have good understanding of the legislation around tenancy management in a social housing setting, including anti-social behaviour, succession and mutual exchanges.

It is essential that you will be educated to Degree or equivalent level 6 qualification. Being a Member of the Chartered Institute of Housing or a professional qualification in housing management or leasehold management is desirable but not essential.

The post holder will require a Basic DBS check upon appointment.

You will be able to work under pressure, meet deadlines and remain calm in high pressure situations along with being able to adapt, manage and move between a varying workload. You will be able to demonstrate patience, diplomacy and able to show empathy whilst balancing the needs of the business.

For more information regarding the knowledge and experience please refer to the Person Specification.

Your benefits at Ocean include:

- Professional Membership cost

- Company Sick Pay Scheme

- Home Office Work Payment

- Medicash - Health Cash Plan (includes Dental and Optical)

- Cycle to Work Scheme

- Rewards and Recognition Scheme

- Employee Assistance Programme

- Family Friendly Policies

Weoffer a dynamic work environment offering hybrid working.We believe work iswhat you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Closing date: Sunday 6th Julyat midnight

Interviews to be held on Tuesday 15th July at Stennack House, St Austell

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The Company

Ocean Housing Ltd is a not for profit, charitable registered provider of social and affordable housing, with a stock of over 4,700 properties throughout Cornwall.We are part of the Cornwall Homechoice ‘Choice Based Lettings’ scheme.

At Ocean we believe affordable housing is not just about the buildings, but about the people who turn them into homes. We provide a wide range of services to our residents, helping them to make the most of their homes and the communities they live in.

Mission Statement

“To be an innovative provider of quality homes and services, with residents and staff at the heart of Ocean, and Ocean at the heart of the community.”

At Ocean our vision is to be the employer of choice for Cornwall. We want to create a work environment where everyone feels like they belong, can bring their best, authentic selves to work every day and are provided with the support they need to do a great job.

Our purpose is to create a modern, dynamic and agile work environment, fit for the 21st Century and one of which all of our colleagues feel included and proud to be a part of. An environment which enables colleagues to provide quality, affordable homes and services for the people of Cornwall. We believe work iswhat you do, not where you go and therefore colleagues deliver their work where it best suits the need, whether that be in the office, home or around a local area or site using local facilities. Colleagues are agile and work or have meetings in any place to suit the need and task.

Generous Holiday Entitlement

Healthcare Benefits

Occupational Sick Pay Scheme

Pension which includes Death in Service Benefit

Winner
Best Place to Work at Cornwall Business Awards 2022
Sponsored by the Skills Hub

“This is a really challenging sector to work in and Ocean Housing Group have really gone above and beyond to support their workforce. They really show strong leadership from above in putting their employees first and the level of engagement they get from everyone in their teams is commendable, with really high number of team members taking part in surveys, consultancy and feedback. The Ocean Housing Group have also invested in the continual improvement of their staff, services and benefits to ensure that staff consistently feel invested in and valued – Well Done!”