National Field Training Audiologist

ReSound; Toronto; Remote; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Bonus

Car allowance

Job summary

GN ReSound is seeking an experienced Audiology Trainer to support Canada-wide sales objectives. The role delivers clinician and dispenser training on GN ReSound products and technologies, provides timely technical support, and communicates market feedback to sales leadership.

You will work with Regional Sales Managers to plan regional coverage, conduct in-clinic seminars, and help launch new products. Travel will be extensive (80%), with preference for Ontario or Alberta, but remote work

Qualifications

• Master's degree in Audiology required.
• Strong experience with hearing instruments and prior audiology industry work.
• Must maintain standing with regulatory bodies and CEUs.
• Excellent verbal, presentation, and written communication; strong planning and organization.

Responsibilities

• Develop regional plans with Regional Sales Managers to exceed sales budgets.
• Provide in-clinic training sessions and product demonstrations on GN ReSound technologies.
• Support new customer development and team selling with demonstrations.
• Provide training support for new customers.
• Monitor regional data to optimize profitability and reduce returns.
• Provide technical response/support to customers and cover the support queue.
• Contribute to new product launches with product/technical support.
• Collaborate on distribution strategy for the region.
• Maintain customer profiles and account records; complete reporting.
• Maintain expenses within corporate guidelines and manage equipment.

Skills

Verbal communication

Presentation skills

Written communication

Planning and organization

Education

Master's Degree in Audiology

Job description

Preferably in Ontario or Alberta, but can be from anywhere in Caranda working remotely

Primary Function

Contribute to the achievement of GN ReSound sales and profitability objectives by providing audiological and technical training designed to increase Clinician/Dispenser knowledge, skills, and familiarity with the GN ReSound product line. Regularly communicates account and competitive information to sales and sales management personnel, and provides effective customer service to assigned customers.

Areas Of Responsibility

• As a partner with the Regional Sales Managers, develops a plan to exceed net hearing instrument sales budgets on a monthly, quarterly, and annual basis.
• Provides ongoing “in-clinic” training sessions (training seminars/demo days) to convey product knowledge, update customers on new hearing aid technology, and other related technological issues.
• Supports new customer development by working in tandem with the Regional Sales Manager (“team selling” approach) and executing demonstrations of GN ReSound products.
• Provides all new customers training support.
• Monitors regional data and allocates efforts accordingly to reduce the levels of returns, repairs, remakes, and enhance Company profitability.
• Provides technical response/support to all customers in the assigned region, and covers the technical support queue as required.
• Contributes to the achievement of new product launch objectives by providing product/technical support to new and existing customer base.
• Works in conjunction with Regional Sales Managers in developing the distribution strategy for the region.
• Develops a strong communication link with the Regional Sales Managers and communicates all relevant account information.

In-house Training Support

• Provides internal training and product support for the Regional Sales Managers and in-house personnel.
• Contributes in the development of training courses and related materials.
• Communicates all relevant account information to appropriate GN ReSound sales/sales management personnel.

Administration

• Contributes to the maintenance of Customer Profiles and account records/files.
• Completes appropriate sales and corporate reporting requirements in a timely fashion.
• Maintains expenses within published corporate guidelines.
• Maintains company equipment (computer, training devices, etc.).

Education

Master's Degree in Audiology

Experience

Strong experience with hearing instruments and previous work experience within the hearing aid industry

Knowledge Specifications

• Leading through vision by keeping the organization’s vision at the forefront of associate decision-making and action.
• Communication by clearly conveying information and ideas through a variety of forms to individuals or groups in a manner that engages the workforce and helps them understand and retain the message.
• Innovative by generating innovative solutions in work situations.
• Building customer loyalty by effectively meeting customer needs.
• Building a successful team by using appropriate methods and a flexible interpersonal style to help build a cohesive team.
• Aligning performance for success by focusing and guiding others in accomplishing work objectives.
• Strong verbal, presentation, and written communication skills. Strong planning and organizational skills.
• Must maintain good standing with professional regulatory body, including Continuing Education Units (CEU). This includes staying current with technology and market trends.

Compensation

• $85,000 - $110,000 (depending on experience and knowledge)
• Bonus & Car allowance

Travel

• 80% travel, throughout Canada

GN Hearing Care Canada is an equal opportunity employer. We do not use AI to screen or assess job applications. This vacancy is a result of a replacement to an existing position. If you require any accommodations during the application process, please advise us as appropriate.