National Field Training Audiologist

GN Hearing Care Canada, ULC; Toronto; Remote; CAD 85,000 - 110,000; Full time

Job summary

GN Group, a global leader in hearing care, is seeking an experienced training specialist to support clinicians and dispensers with audiology expertise and product knowledge for the GN ReSound line across Canada. The role emphasizes in-clinic trainings, demonstrations, and technical support to strengthen customer relationships and drive product adoption.

The ideal candidate holds a Master’s in Audiology, has strong communication skills, and is willing to travel up to 80% within Canada.

Qualifications

• Master's Degree in Audiology is required.
• Strong communication and presentation skills.
• Experience in hearing instrument industry.

Responsibilities

• As a partner with the Regional Sales Managers, develops a plan to exceed net hearing instrument sales budgets on a monthly, quarterly, and annual basis.
• Provides ongoing “in-clinic” training sessions (training seminars/demo days) to convey product knowledge, update customers on new hearing aid technology, and other related technological issues.
• Supports new customer development by working in tandem with the Regional Sales Manager and executing demonstrations of GN ReSound products.
• Provides all new customers training support.
• Monitors regional data and allocates efforts accordingly to reduce the levels of returns, repairs, remakes, and enhance Company profitability.
• Provides technical response/support to all customers in the assigned region, and covers the technical support queue as required.
• Contributes to the achievement of new product launch objectives by providing product/technical support to new and existing customer base.
• Works in conjunction with Regional Sales Managers in developing the distribution strategy for the region.
• Develops a strong communication link with the Regional Sales Managers and communicates all relevant account information.
• In-house Training Support: Provides internal training and product support for the Regional Sales Managers and in-house personnel.
• Contributes in the development of training courses and related materials.
• Communicates all relevant account information to appropriate GN ReSound sales/sales management personnel.
• Administration: Contributes to the maintenance of Customer Profiles and account records/files. Completes appropriate sales and corporate reporting requirements in a timely fashion. Maintains expenses within published corporate guidelines. Maintains company equipment.

Education

Master's Degree in Audiology

Job description

LOCATION

Preferably in Ontario or Alberta, but can be from anywhere in Caranda working remotely

PRIMARY FUNCTION

Contribute to the achievement of GN ReSound sales and profitability objectives by providing audiological and technical training designed to increase Clinician/Dispenser knowledge, skills, and familiarity with the GN ReSound product line. Regularly communicates account and competitive information to sales and sales management personnel, and provides effective customer service to assigned customers.

AREAS OF RESPONSIBILITY

• As a partner with the Regional Sales Managers, develops a plan to exceed net hearing instrument sales budgets on a monthly, quarterly, and annual basis.
• Provides ongoing “in-clinic” training sessions (training seminars/demo days) to convey product knowledge, update customers on new hearing aid technology, and other related technological issues.
• Supports new customer development by working in tandem with the Regional Sales Manager (“team selling” approach) and executing demonstrations of GN ReSound products.
• Provides all new customers training support.
• Monitors regional data and allocates efforts accordingly to reduce the levels of returns, repairs, remakes, and enhance Company profitability.
• Provides technical response/support to all customers in the assigned region, and covers the technical support queue as required.
• Contributes to the achievement of new product launch objectives by providing product/technical support to new and existing customer base.
• Works in conjunction with Regional Sales Managers in developing the distribution strategy for the region.
• Develops a strong communication link with the Regional Sales Managers and communicates all relevant account information.
• In-house Training Support: Provides internal training and product support for the Regional Sales Managers and in-house personnel.
• Contributes in the development of training courses and related materials.
• Communicates all relevant account information to appropriate GN ReSound sales/sales management personnel.
• Administration: Contributes to the maintenance of Customer Profiles and account records/files. Completes appropriate sales and corporate reporting requirements in a timely fashion. Maintains expenses within published corporate guidelines. Maintains company equipment (computer, training devices, etc.).

EDUCATION

Master's Degree in Audiology

EXPERIENCE

Strong experience with hearing instruments and previous work experience within the hearing aid industry

KNOWLEDGE SPECIFICATIONS

• Leading through vision by keeping the organization’s vision at the forefront of associate decision-making and action.
• Communication by clearly conveying information and ideas through a variety of forms to individuals or groups in a manner that engages the workforce and helps them understand and retain the message.
• Innovative by generating innovative solutions in work situations.
• Building customer loyalty by effectively meeting customer needs.
• Building a successful team by using appropriate methods and a flexible interpersonal style to help build a cohesive team.
• Aligning performance for success by focusing and guiding others in accomplishing work objectives.
• Strong verbal, presentation, and written communication skills.
• Strong planning and organizational skills.
• Must maintain good standing with professional regulatory body, including Continuing Education Units (CEU). This includes staying current with technology and market trends.

COMPENSATION

$85,000 - $110,000 (depending on experience and knowledge) + Bonus & Car allowance

TRAVEL

80% travel, throughout Canada

Equal Opportunity Employer

GN Hearing Care Canada is an equal opportunity employer. We do not use AI to screen or assess job applications. This vacancy is a result of a replacement to an existing position. If you require any accommodations during the application process, please advise us as appropriate. At ReSound, people with hearing loss are at the heart of everything we do because we know they’re placing their trust in us. This is why we haven’t stopped pioneering innovative new technologies, with consistent quality, for over 150 years to help them feel more involved, connected and in control, transforming their lives through the power of sound. Available exclusively through audiologists and hearing care professionals. ReSound is part of the GN Group which was founded with a truly innovative and global mindset. Today, we honor that legacy with world-leading expertise in the human ear, sound, wireless technology, miniaturization and collaborations with leading technology partners. GN's solutions are marketed by the brands ReSound, Beltone, Interton, Jabra and BlueParrott in 100 countries. Founded in 1869, the GN Group employs more than 6,000 people and is listed on Nasdaq Copenhagen (GN.CO). If you would like to learn more about our brand, please click on the link to explore our universe of sound.

FEDERAL HEALTH CARE PRICE TRANSPARENCY REQUIREMENTS

The Federal Health Care Price Transparency Requirements have created Machine Readable Files to make public the financial arrangements in place between heath plans and providers. These files are designed to be read by a computer and are intended to be available at the industry level for health care researchers, policymakers, analytics companies and applications software to have access to health plan costs nationally on an aggregate basis for the first time. Machine-readable files are a requirement of the Transparency in Coverage Final Rule. Health insurers are required to publicly display certain health care price information via machine-readable files on their websites. GN’s (ReSound, Beltone and Audigy) medical provider, BCBSMN will have “Transparency in Coverage” (TiC) information available. Click here to view BCBSMN TiC’s information on services on how machine readable files will help with the new transparency requirements.

GN ReSound is an affirmative action and equal opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Equal Employment Opportunity Posters

If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [e-mail]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [e-mail]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.