National Accounts Relationship Manager

Sysco Canada Inc.; Canada; On-site; CAD 62,000 - 117,000; Full time

Job summary

Sysco Canada Inc. is seeking a Relationship Manager to serve as the primary service liaison between Sysco Canada and its national contracted customers.

You will ensure high-quality customer experience through proactive communication, issue resolution, and collaboration with internal partners to meet service and pricing targets. The role operates within a centralized service structure, managing multiple national accounts, coordinating onboarding, and supporting sales growth while leveraging

Qualifications

• Minimum 3+ years of job-related experience within a sales or marketing role.
• Post-secondary Degree or Diploma in a business-related field; equivalent experience may be considered.
• Experience in the food service industry is an asset.
• Intermediate proficiency in Microsoft Office including Excel, Word, PowerPoint, Outlook, etc.
• Excellent verbal and written communication skills
• Must be detail oriented, business-minded, and able to probe into information to get results.
• Demonstrated sales growth and success with a customer and business focused approach.

Responsibilities

• Act as the main service contact for assigned national customer head offices.
• Lead resolution of escalated service issues, ensuring accountability and follow-through.
• Communicate proactively on delivery schedules, inventory status, pricing updates, and performance metrics.
• Report on service levels, KPIs, and compliance with contractual requirements (MSA).
• Engages confidently at all levels of both Sysco and customer organizations to build alignment, trust, and partnership.
• Coordinate new customer and site onboarding, including managed order guides, pricing files, and delivery setup.
• Support culinary events, menu launches, and product transitions in collaboration with Merchandising and Account Managers.
• Partner with Supply Chain on inventory management, LTO/promo execution, shrink mitigation, and auto-substitution.
• Manage cross-dock assessments, inbound PO issues, and vendor-related escalations.
• Set-up New Listings
• Identify and communicate sales or penetration opportunities to the Director, National Sales.

Skills

Relationship management

Sales growth

Time management

Communication skills

Business acumen

Education

Post-secondary degree/diploma in business

Tools

Microsoft Office

Job description

Sysco Canada Inc. is seeking a Relationship Manager to serve as the primary service liaison between Sysco Canada and its national contracted customers.

You will ensure high-quality customer experience through proactive communication, issue resolution, and collaboration with internal partners to meet service and pricing targets. The role operates within a centralized service structure, managing multiple national accounts, coordinating onboarding, and supporting sales growth while leveraging