Account Manager

Sysco Canada Inc.

Vancouver

On-site

CAD 55,700 - 104,600

Full time

14 days+

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Job summary

A leading foodservice distribution company is seeking an Account Manager in Vancouver. This role involves promoting products, managing customer relationships, and supporting sales growth. Candidates should have a Bachelor's degree or equivalent experience and at least 2 years in a related field. Strong organizational, communication, and customer service skills are essential. The position is full-time with the opportunity to travel occasionally.

Qualifications

Bachelor's degree or 4 years of relevant experience in lieu of degree.
2+ years of experience.
Strong problem-solving and customer service skills.

Responsibilities

Identify opportunities to increase share of wallet with existing customers.
Manage customer order guides and address Red Alerts.
Utilize Sysco's CRM tool for account management.

Skills

Strong organizational and project management skills

Proficiency in Microsoft Office Suite

Strong problem-solving and customer service skills

Excellent communication skills

Education

Bachelor's degree in a related discipline

Job description

Overview

Account Manager role at Sysco Canada Inc.

Sysco is the global leader in foodservice distribution. With over 71,000 colleagues and a fleet of over 13,000 vehicles, Sysco operates approximately 333 distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We are looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service.

Compensation

$55,700.00 - $104,600.00

Purpose

The Analyst, Account Management is responsible for promoting Sysco/FreshPoint\'s products and services, building relationships with new accounts, and managing existing customer relationships. This role focuses on helping customers succeed while achieving company sales and profit goals. The Analyst provides day-to-day support to customers, manages order inquiries, ensures MDA (Master Distribution Agreement) compliance, identifies opportunities to increase share of wallet, and utilizes CRM tools for effective account management.

Responsibilities

Sales Growth & Share of Wallet: Identify opportunities to increase share of wallet with existing customers through face-to-face meetings, market trend analysis, product recommendations, collaboration with specialists/brokers, and value-added service offerings. Provide product information, training, and answer customer questions regarding products, pricing, availability, and usage.
Program Execution: Manage activities initiated by the FreshPoint CMU HOME team, including maintaining customer order guides, managing LTOs (Limited Time Offers), and addressing Red Alerts.
CRM Utilization (Sysco 360): Utilize Sysco\'s CRM tool (Sysco 360) for account management, opportunity tracking, task management, and maintaining key customer data (e.g., contact information, prospects, wins, promotions, future business reviews).

Skills

Strong organizational and project management skills, with the ability to manage multiple customers simultaneously in a fast-paced environment.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Ability to sell, multitask, and effectively present information.
Strong problem-solving and customer service skills.
Excellent communication and interpersonal skills, with the ability to communicate effectively across departments.

Education

Bachelor\'s degree in related discipline or an additional 4 years of relevant experience in lieu of degree

Experience

2+ years of experience

Physical Demands