Municipal Revenue & Customer Service Specialist

City of Belleville; Cannifton; Presencial; CAD 55 000 - 63 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Extended health benefits

OMERS Pension Plan

Competitive salary

Resumo da oferta

The City of Belleville is seeking a Revenue/Customer Service Representative to join the Finance Department. The role focuses on processing and reconciling city revenues, handling customer inquiries, and supporting various revenue streams at City Hall (169 Front Street, Belleville, ON).

Hours are 35 per week, Monday to Friday, with a salary of $30.22–$34.73 per hour. This permanent full-time position reports to the Coordinator of Revenue & Customer Service and closes Friday, October 23, 2026.

Qualificações

• Two years Accounting college diploma.
• Satisfactory Criminal Record Check prior to commencing work.
• Municipal Tax Administration Course (preferred).
• One year municipal office related experience in accounting and cash handling.
• Experience in customer service with effective communication with the public in person, on the phone and in writing.

Responsabilidades

• Provide timely, accurate information to the Coordinator and respond to direction and decisions.
• Provide customer service at the counter, by telephone and email, addressing inquiries/complaints and assisting with applications and forms.
• Process and reconcile all City revenues including taxes, parking, and accounts receivable, over-the-counter payments and electronic transfers.
• Perform day and month-end balancing in accordance with City procedures and controls.
• Maintain sale spreadsheets for revenue streams (e.g., transit passes, burn permits, yard sales, dog tags, bag tags, bulky goods).
• Provide verification of Senior Rebate/ODSP program applications and reconciliation.
• Process petty cash vouchers for City departments and their reconciliation.
• Assist with setup/maintenance of land severance files, cheque vouchers, and duplicate tax receipts.
• Provide support for the Property Tax Co-ordinator as needed.
• Prepare tax certifications for management’s approval.
• Assist with SOP development and implementation of new technology.
• Communicate professionally with staff, vendors and agencies, promoting high standards of customer service with accessibility for a diverse community.

Conhecimentos

Customer service

Cash handling

Microsoft Office

Formação académica

Accounting college diploma

Municipal Tax Administration Course

Ferramentas

Outlook, Word, Excel

Descrição da oferta de emprego

The City of Belleville is seeking a Revenue/Customer Service Representative to join the Finance Department. The role focuses on processing and reconciling city revenues, handling customer inquiries, and supporting various revenue streams at City Hall (169 Front Street, Belleville, ON).

Hours are 35 per week, Monday to Friday, with a salary of $30.22–$34.73 per hour. This permanent full-time position reports to the Coordinator of Revenue & Customer Service and closes Friday, October 23, 2026.