Revenue/Customer Service Representative

City of Belleville; Belleville; On-site; CAD 55,000 - 63,000; Full time

Benefits offered by this job

Competitive market salary

Extended health benefits

OMERS Pension Plan

Job summary

The City of Belleville is looking for a Revenue/Customer Service Representative to join the Finance Department on a permanent full‑time basis. Location is City Hall, 169 Front Street, with hours Monday to Friday, 8:30am–4:30pm, in a CUPE union setting.

You will process revenues, respond to inquiries, and provide excellent service at the counter, by phone and email. Qualifications include a two‑year accounting college diploma, ability to handle cash, and strong computer skills.

Qualifications

• Two years accounting college diploma required.
• Satisfactory Criminal Record Check (“CRC”) prior to commencing work at the City of Belleville.

Responsibilities

• Process and reconcile all City revenues including taxes, parking, and accounts receivable, over the counter payments and by electronic transfers.
• Provide timely, accurate information to the Coordinator and respond to direction and decisions.
• Provide customer service at the counter, by telephone and email, and assist with applications and forms.
• Perform day and month-end balancing in accordance with the City’s procedures and controls.
• Maintain sale spreadsheets for revenue streams (e.g. transit passes, parking, dog tags, etc.).
• Provide verification of Senior Rebate/ODSP program applications for processing and reconciliation.
• Assist with setup and maintenance of land severance files, cheque vouchers and duplicate tax receipts.
• Support the Property Tax Co-ordinator as needed and prepare tax certifications.
• Assist with development of SOPs and implementation of new technology.
• Communicate professionally with staff, vendors and agencies to promote accessible customer service.

Skills

Customer service

Cash handling

Communication

Excel

Outlook

Word

Education

Accounting college diploma

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

REVENUE/CUSTOMER SERVICE REPRESENTATIVE

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world‑class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Revenue/Customer Service Representative.

Position Type: Permanent Full Time

Number of Positions: One (1)

Department: Finance Department

File Number: SV26-115

Location: City Hall (169 Front Street, Belleville, ON)

Hours: 35 hours per week; Monday to Friday, 8:30am-4:30pm

Employee Group: Union - CUPE

Salary: Jurisdiction A Grade 6 $30.22 - $34.73 per hour

Closing Date: Friday, October 23, 2026 at 4:30 PM

PURPOSE AND SCOPE:

Reporting to the Coordinator of Revenue & Customer Service, the Revenue/Customer Service Representative is responsible for processing and reconciliation, customer payments and providing customer service.

KEY RESPONSIBILITIES:

This position will:

• Provide timely, accurate information to the Coordinator, and respond appropriately to their direction and decisions.


• Provide customer service, including but not limited to addressing a wide range of public inquiries/complaints and or requests regarding multiple departments and offering solutions, at the customer service counter, by telephone and email, and assisting with the completion of various applications and forms.


• Process and reconcile all City revenues received including taxes, parking, and account receivable, over the counter payments and by electronic transfers.


• Perform day and month-end balancing in accordance with the City’s procedures and controls.


• Maintain the sale spreadsheets for various revenue streams (e.g. transit passes and ticket sales, burn permits, yard sales, dog tags, bag tags and bulky goods sales.),


• Provide verification of the City’s Senior Rebate/ODSP program applications for processing, recording and reconciliation.


• Process petty cash vouchers for City departments and their reconciliation.


• Assist with the setup and maintenance of land severance files, cheque vouchers and prepare duplicate tax receipts and letters as required.


• Provide support for the Property Tax Co‑coordinator as needed.


• Prepare tax certifications for management’s approval.


• Assist with the development of standard operating procedures and implementation of new technology.


• Communicate professionally, and effectively with all staff, vendors and agencies, promoting a high standard of customer service, with a focus on accessibility inclusive of the needs of a diverse community.


• Perform all other duties as assigned

Note: the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS:

Minimum Qualifications:

• Two (2) years Accounting college diploma


• Satisfactory Criminal Record Check (“CRC”) prior to commencing work at the City of Belleville.

Preferred Qualifications:

• Municipal Tax Administration Course

WORK EXPERIENCE:

Required Qualifications:

• One (1) year municipal office related experience in accounting


• Demonstrated cash handling experience


• Experience in customer service, with the ability to communicate effectively with the public in person, on the phone and in written format.


• Computer literacy with intermediate skills in Microsoft Office applications including Outlook, Word, Excel, etc.,


• Exceptional organizational skills with the ability to manage multiple tasks and priorities in a demanding environment


• Proven ability to work with professionalism and confidence with all levels of management and the public


• Strong conflict resolution & interpersonal skills


• Previous experience working with confidential and sensitive material

Preferred Qualifications:

• Experience in a Municipal Property Tax environment


• Experience with office equipment and municipal financial software

WHAT’S IN IT FOR YOU:

• Competitive market salary


• Competitive employer-paid extended health benefits


• OMERS Pension Plan


• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).