Revenue/Customer Service Representative

The City of Belleville; Belleville; On-site; CAD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive market salary

Extended health benefits

OMERS Pension Plan

Live, work, and play in Belleville

Job summary

The City of Belleville is seeking a Revenue/Customer Service Representative to join the Finance Department at City Hall. This permanent full-time role focuses on processing and reconciliing city revenues, handling customer payments, and delivering service at the counter, by phone and email.

The position is 35 hours per week, Monday to Friday, 8:30am-4:30pm, with a CUPE union environment. Minimum qualifications include an accounting college diploma and CRC; preferred municipal tax administration

Qualifications

• Two years accounting college diploma required.
• Cash handling and customer service experience necessary.
• Strong communication and interpersonal skills required.
• Experience with municipal financial software a plus.

Responsibilities

• Process and reconcile city revenues including taxes and payments.
• Provide timely information and respond to inquiries across departments.
• Maintain ledgers, cash receipts and petty cash reconciliations.
• Assist with tax certificates and coordination of land/severance files.

Skills

Customer service

Cash handling

Interpersonal skills

Conflict resolution

Multitasking

Professionalism

Communication

Education

Accounting college diploma

CRC clearance

Municipal Tax Administration Course

Tools

Microsoft Office

Municipal financial software

Job description

REVENUE/CUSTOMER SERVICE REPRESENTATIVE

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world‑class fishing, boating, cycling, and walking along approximately 14 kilometres of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the centre of it all. Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award‑winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co‑ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theatre venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Position Type: Permanent Full Time

Number of Positions: One (1)

Department: Finance Department

File Number: SV26-115

Location: City Hall (169 Front Street, Belleville, ON)

Hours: 35 hours per week; Monday to Friday, 8:30am-4:30pm

Employee Group: Union - CUPE

Salary: Jurisdiction A Grade 6 $30.22 - $34.73 per hour

Closing Date: Friday, October 23, 2026 at 4:30 PM

PURPOSE AND SCOPE

Reporting to the Coordinator of Revenue & Customer Service, the Revenue/Customer Service Representative is responsible for processing and reconciliation, customer payments and providing customer service.

KEY RESPONSIBILITIES

• Provide timely, accurate information to the Coordinator, and respond appropriately to their direction and decisions
• Provide customer service, including but not limited to addressing a wide range of public inquiries/complaints and or requests regarding multiple departments and offering solutions, at the customer service counter, by telephone and email, and assisting with the completion of various applications and forms.
• Process and reconcile all City revenues received including taxes, parking, and account receivable, over the counter payments and by electronic transfers.
• Perform day and month-end balancing in accordance with the City’s procedures and controls.
• Maintain the sale spreadsheets for various revenue streams (e.g. transit passes and ticket sales, burn permits, yard sales, dog tags, bag tags and bulky goods sales.),
• Provide verification of the City’s Senior Rebate/ODSP program applications for processing, recording and reconciliation.
• Process petty cash vouchers for City departments and their reconciliation.
• Assist with the setup and maintenance of land severance files, cheque vouchers and prepare duplicate tax receipts and letters as required.
• Provide support for the Property Tax Co-coordinator as needed.
• Prepare tax certifications for management’s approval
• Assist with the development of standard operating procedures and implementation of new technology.
• Communicate professionally, and effectively with all staff, vendors and agencies, promoting a high standard of customer service, with a focus on accessibility inclusive of the needs of a diverse community.
• Perform all other duties as assigned

Note: the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS

Minimum Qualifications:

• Two (2) years Accounting college diploma
• Satisfactory Criminal Record Check (“CRC”) prior to commencing work at the City of Belleville

Preferred Qualifications:

• Municipal Tax Administration Course

WORK EXPERIENCE

Required Qualifications:

• One (1) year municipal office related experience in accounting
• Demonstrated cash handling experience
• Experience in customer service, with the ability to communicate effectively with the public in person, on the phone and in written format
• Computer literacy with intermediate skills in Microsoft Office applications including Outlook, Word, Excel, etc.,
• Exceptional organizational skills with the ability to manage multiple tasks and priorities in a demanding environment
• Proven ability to work with professionalism and confidence with all levels of management and the public
• Strong conflict resolution & interpersonal skills
• Previous experience working with confidential and sensitive material

Preferred Qualifications:

• Experience in a Municipal Property Tax environment
• Experience with office equipment and municipal financial software

WHAT’S IN IT FOR YOU

• Competitive market salary
• Competitive employer-paid extended health benefits
• OMERS Pension Plan
• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer

The City of Belleville is an equal opportunity employer committed to inclusive, barrier‑free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).