Multi-Unit Spa Director

Hutchinson Consulting; Eastern Canada; On-site; CAD 140,000 - 210,000; Full time

Job summary

Eastern Canada-based hospitality and wellness group seeks an accomplished multi‑unit spa leader to drive growth and elevate guest experience across locations. The role blends strategic vision with hands‑on leadership, overseeing operations, people, culture, budgeting, technology, facilities, and service standards to deliver consistently exceptional experiences.

The ideal candidate has 10+ years of senior leadership, multi‑unit operations experience, and a proven record of growth, transformation,

Qualifications

• 10+ years of progressive senior business or operational leadership experience in hospitality/wellness.
• Significant P&L responsibility and proven growth, profitability, and performance improvements.
• Experience overseeing multi-location or multi-faceted operations and teams.
• Strong financial and analytical capabilities with a customer-experience focus.
• Leadership of high-performing teams with accountability and collaboration.
• Ability to balance high-level strategy with hands-on execution.
• Entrepreneurial mindset and a solutions-oriented approach.
• Strong judgment and discretion in a dynamic business environment.
• Exceptional communication and relationship-building skills.

Responsibilities

• Driving revenue growth, profitability, operational efficiency, and overall business performance across multiple spa locations.
• Establishing clear operating priorities and translating objectives into measurable results.
• Evaluating current operations and modernizing systems, processes, services, and the customer experience.
• Leading and developing a high-performing cross-functional leadership team with a culture of accountability and continuous improvement.
• Strengthening operating and service standards to ensure exceptional guest experiences across locations.
• Assessing market trends and customer behavior to identify growth opportunities and innovative services.
• Evolving brand positioning and go-to-market strategies to stay relevant in a changing market.
• Overseeing budgeting, capital planning, workforce strategy, technology, facilities, and other key operational functions.
• Serving as a visible, credible leader with strong stakeholder relationships across the organization.

Skills

Leadership

P&L management

Multi-unit operations

Hospitality & wellness

Strategic thinking

People & culture

Customer experience

Business growth

Analytical skills

Change management

Education

Bachelor's degree in business/hospitality

Job description

Multi-Unit Spa Leader – Confidential Search

A well-established hospitality and wellness organization in a major urban market in Eastern Canada is conducting a highly confidential search for an accomplished multi-unit spa leader.

This is a significant leadership opportunity for a commercially minded executive who combines strategic thinking with a highly engaged, hands‑on operating style. The successful candidate will have broad responsibility for business performance, operations, guest experience, people and culture, and continued growth across multiple locations and service offerings.

The organization has a strong market presence and established customer base and is entering an important period of evolution. The incoming leader will be expected to build upon an existing foundation while identifying opportunities to strengthen performance, modernize operations, elevate the customer experience, and position the businesses for sustainable long‑term growth.

The Opportunity

This leader will have broad accountability for the performance and continued evolution of the organization, with key priorities including:

• Driving revenue growth, profitability, operational efficiency, and overall business performance.
• Establishing clear operating priorities and translating broader business objectives into measurable results.
• Evaluating current operations and identifying opportunities to modernize systems, processes, services, and the customer experience.
• Leading and developing a high‑performing cross‑functional leadership team while creating a culture of accountability, collaboration, and continuous improvement.
• Strengthening operating and service standards to ensure a consistently exceptional experience across locations.
• Assessing market trends, competitive dynamics, and customer behavior to identify opportunities for growth and innovation.
• Helping evolve brand positioning, services, and go‑to‑market strategies to remain relevant in a changing marketplace.
• Overseeing budgeting, capital planning, workforce strategy, technology, facilities, and other key operational functions.
• Serving as a visible and highly engaged leader who can build credibility and strong relationships across all levels of the organization.

The Ideal Candidate

We are seeking an experienced executive who has successfully led complex, multi‑unit or multi‑business operations. Experience within hospitality, wellness, luxury service, lifestyle, food & beverage, retail, or other high‑touch consumer businesses is highly relevant, although leadership capability and commercial acumen are more important than experience within any single sector.

The successful candidate will ideally bring:

• 10+ years of progressive senior business or operational leadership experience.
• Significant P&L responsibility and demonstrated success driving revenue, profitability, and operational performance.
• Experience overseeing multi‑location or multi‑faceted operations.
• A track record of leading growth, transformation, modernization, or business repositioning.
• Strong financial and analytical capabilities combined with a sophisticated understanding of customer experience.
• Experience building, developing, and holding accountable high‑performing teams.
• The ability to move comfortably between high‑level strategy and hands‑on operational execution.
• An entrepreneurial, solutions‑oriented approach and the ability to identify opportunities others may overlook.
• Strong judgment and confidence making decisions in a dynamic business environment.
• Exceptional communication and relationship‑building skills.
• A high degree of professionalism, integrity, and discretion.

Location

This is an on‑site leadership position located in a major urban market in Eastern Canada. Candidates must be based in the region or open to relocation. Additional information regarding the location, organization, portfolio, and scope of the opportunity will be shared selectively with qualified candidates as they progress through the process.

Confidential Search

Due to the sensitive nature of this search, identifying details regarding the organization are intentionally being withheld at this stage. Candidates selected for further consideration will receive additional information directly from the recruiting team at the appropriate point in the process. All applications, inquiries, and conversations will be handled with strict confidentiality and discretion.