Customer Care Manager

Bwalk; Calgary; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive wages

On-demand pay

Profit-sharing

Medical and dental coverage

Wellness reimbursement

Training and development allowance

RRSP matching

Rental discounts

Job summary

Boardwalk is seeking a property manager to supervise and direct on-site teams, coordinate staffing, and uphold safety and quality standards across multiple units. The role emphasizes leadership, operational oversight, and tenant relations within a dynamic Calgary environment.

The ideal candidate will have post-secondary education and experience in property management, with strong computer skills in Excel and Office 365 to support administrative tasks and financial analysis.

Qualifications

• Post-secondary education required.
• Property management experience an asset.
• Advanced computer skills: Excel, Word, and Office 365.

Responsibilities

• Supervise and direct site staff (landscaping, maintenance, cleaning, security, customer care).
• Coordinate hiring and onboarding of on-site associates.
• Conduct performance reviews and regular staff meetings.
• Manage site budgets, payroll oversight, and inventory control for operations.

Skills

Leadership

Customer service

Analytical skills

Teamwork

Education

Post-secondary education

Tools

Excel

Office 365

Word

Job description

Posted Thursday, July 30, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide these amazing benefits:

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you !

___________________________________________________________

Responsibilities:

• Supervise and Direct Site Staff (Landscaper, Maintenance, Cleaning, Security and Customer Care Associates)
• Liaise with HR to fill job vacancies
• Conduct final interviews for new site Associates
• Complete orientations for new hires on site, orient all staff with occupational health and safety polices, complete forms as necessary.
• Conduct required performance reviews, conduct regular meetings with staff as required.
• Reward, encourage, and motivate staff. Manage disciplinary action as required.
• Schedule work shifts; approve overtime. Review and verify staff hours worked for payroll.
• Ensure Quality of building interiors and exteriors. Conduct Site visits and inspect suites between residents.
• Prepare for quarterly “Vice President of Quality Control Inspections”.
• Control Inventory for building operations. Oversee ordering of parts and supplies by site. Ensure site has all supplies to run appropriately. Oversee administration of inventory.
• Coordinate advertising as required
• Analyze current market conditions and make recommendations accordingly (rental rate, pay scale, etc.)
• Ensure appropriate, ongoing building administration. Maintain weekly spreadsheets. Regulate specific and overall site costs. Review building operation checklists and update building statistics on an ongoing basis.
• Develop professional relations with Tenants. Respond in a timely fashion to tenant concerns, questions, etc.
• Update Leaders on an on-going basis. Communicate in a timely fashion through telephone and email.
• Conduct Financial Analysis. Monitor spending and revenues. Prepare budgets. Analyze financial statements for buildings. Conduct appropriate market research.
• Is responsible to ensure health & safety is an integral part of our daily operations including providing an example for others by always directing and performing work in a safe manner, conducting inspections for unsafe acts and conditions and ensure prompt corrective action, holding regular safety meetings to review safety conditions and general safety policies and participating in the investigation all workplace incidents.
• Complete all required administration for the position on a tablet

Experience and Educational Requirements:

• Previous Leadership experience an asset
• Property Management Experience an asset
• Post-secondary education required

Technical Requirements:

• Advanced computer skills; Excel, Word and other Office 365 functions
• Ability to learn internal systems
• Familiarity with computer tablets is an asset

Non-Technical Requirements:

• Excellent leadership and motivational skills
• Dedicated to building better communities for all our Customers and surrounding communities
• Strong commitment to providing excellent customer service to fellow associates
• Ability to handle sensitive information and maintain utmost confidentiality at all times
• Proven analytical skills
• Excellent listening and telephone skills
• Effective organizational and planning skills
• Ability to work independently and with other associates in a team environment
• Ability to multi-task and prioritize (excellent time-management skills)
• Demonstrate a positive attitude, enthusiasm and assertiveness
• Willingness to complete rotating on-call shift as scheduled

Posting for bwalk.com

___________________________________________________________

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.