Community Residential Manager

Boardwalk; Edmonton; On-site; CAD 42,000 - 60,000; Full time

Benefits offered by this job

Competitive wages

Dayforce Wallet access

Profit-sharing

Flexible group medical and dental

Fitness and Wellness reimbursement

Training and Development allowance

Group RRSP matching

Up to 20% rental discounts

Job summary

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses across multiple provinces. This role focuses on customer service, rent collection, and site operations to ensure residents’ satisfaction.

Ideal candidates have 2 years of customer service experience, post-secondary education is an asset, and comfort with tablets and web-based programs. Evening/weekend availability is preferred to meet resident needs.

Qualifications

• 2 years customer service experience preferred.
• Post-secondary education is an asset.
• Ability to learn and adapt quickly to changing systems and new technology.

Responsibilities

• Ensure health, comfort and safety of customers.
• Be hands-on with cleaning and maintenance tasks at the site.
• Work evenings and weekends as needed to support residents.
• Maintain daily communication with site associates.
• Collect rent and follow up on defaults.
• Assist with vacancy, budgeting and net operating income goals.
• Conduct inspections and lease/show suites.
• Answer rental inquiries within guidelines.
• Complete administrative tasks for the position and associates.
• Coordinate with contractors and manage inventory.

Skills

Customer service

Education

Post-secondary education (asset)

Tools

Web-based programs

Tablets

Job description

Job Description

Posted Thursday, August 13, 2026 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

We pride ourselves in providing the best customer service and helping people find their perfect home. Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same. If you have previous customer service, sales, or property management experience, we’d love to hear from you!

• Competitive wages
• Access to on-demand pay – get your money as soon as you earned it through Dayforce Wallet
• Profit-sharing
• Flexible group medical and dental
• Fitness and Wellness reimbursement
• Training and Development allowance
• Group RRSP matching
• Up to 20% rental discounts, and more!

Responsibilities

• Ensure the health, comfort and safety of our Customers
• Applicant must love people, be versatile, hands-on with cleaning and maintenance tasks and take ownership of the site.
• Successful applicants must have a flexible schedule and be available to work evenings and weekends
• Ensure daily communication with all site Associates
• Collect rent and follow up on defaults
• Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
• Inspections of vacant and upcoming suites
• Lease and show suites
• Ensure all rental enquiries are answered within the guidelines provided
• Annual suite inspections
• Prepare and deliver bank deposits
• Administrative duties including processing paperwork for site and other Associates
• Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Snow removal as required
• Cleaning as required
• Touch-up painting as required
• Complete all required administration for the position on a tablet
• Complete other tasks assigned by the Leader

___________________________________________________________

Experience And Educational Requirements

2 years Customer Service Experience preferred

Post-Secondary Education is an asset

Technical Requirements

Computer experience is required with web based programs preferred

Ability to learn and adapt quickly to changing systems and new technology

Familiarity with computer tablets is an asset

Non-Technical Requirements

Strong commitment to providing excellent customer service

Dedicated to building better communities for all our Customers and surrounding communities

Ability to take responsibility for all actions and decisions and to follow through until a resolution is obtained

Excellent listening and telephone etiquette skills

Exceptional problem-solving and decision-making capabilities

Strong planning and organizational skills coupled with ability to multi-task and prioritize

Excellent time-management skills

Ability to handle sensitive and confidential matters

Ability to remain calm and in control of a situation while still maintaining patience, empathy and understanding

Ability to work independently (self managed) and with other Associates in a team environment

Ability to learn quickly, adapt to change and be flexible in nature

Displays a high level of initiative and commitment to success (striving toward Boardwalk’s mission statement)

Demonstrates a positive attitude, enthusiasm and assertiveness

Ability to spend up to eight hours walking, standing, climbing stairs, lifting

Ability to maneuver or lift up to 10kg with the proper equipment

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.