MS Dynamics 365 CRM Senior Business Analyst

Compunnel, Inc.; Burnaby; On-site; CAD 90,000 - 115,000; Full time

Job summary

A leading company in Burnaby, British Columbia seeks an experienced MS Dynamics 365 CRM Senior Business Analyst to enhance and configure Dynamics 365 solutions. The ideal candidate will engage with stakeholders, analyze business processes, and drive continuous improvement initiatives. This role offers a chance to work in a dynamic environment with significant impact on business success.

Qualifications

• 8–10+ years of experience as a Business Analyst, preferably in a consulting environment.
• Strong functional expertise in Dynamics 365 CRM modules: Sales, Customer Service, Field Service, Finance, and Supply Chain.
• Proficiency in conducting workshops and stakeholder interviews.

Responsibilities

• Design and configure Dynamics 365 solutions tailored to business needs.
• Integrate Dynamics 365 CRM with other business systems and applications.
• Drive continuous improvement and ensure maximum platform value.

Skills

Business process analysis

Stakeholder engagement

Dynamics 365 configuration

Continuous improvement

Education

Bachelor’s degree in business, Information Technology, or related field

Job description

MS Dynamics 365 CRM Senior Business Analyst

British Columbia, Burnaby

06/04/2025

Contract

Active

Job Description:

Job Summary:

We are seeking a seasoned MS Dynamics 365 CRM Senior Business Analyst to join our team in Burnaby, British Columbia. This role is pivotal in designing, configuring, and enhancing Dynamics 365 CRM solutions to meet evolving business requirements. The ideal candidate will have strong expertise in business process analysis, stakeholder engagement, Dynamics 365 configuration, and continuous improvement, preferably in a consulting environment.

Job Responsibilities:

• Design and configure Dynamics 365 solutions tailored to business needs
• Customize forms, workflows, reports, and dashboards
• Integrate Dynamics 365 CRM with other business systems and applications
• Develop user stories, test cases, and validate solution quality
• Participate in pre-sales activities, including requirement gathering, proposal development, and functional demonstrations
• Provide effort estimates for configuration and implementation work
• Conduct stakeholder workshops and interviews to capture business needs and pain points
• Translate requirements into detailed functional and technical specifications
• Analyze current business processes and recommend improvements
• Stay current with Dynamics 365 updates and proactively suggest enhancements
• Drive continuous improvement and ensure maximum platform value

Required Skills:

• 8–10+ years of experience as a Business Analyst, preferably in a consulting environment
• Strong functional expertise in Dynamics 365 CRM modules: Sales, Customer Service, Field Service, Finance, and Supply Chain
• Proficiency in business process analysis, documentation, and solution mapping
• Hands-on configuration and customization experience with Dynamics 365
• Understanding of integration, data modeling, reporting, and analytics
• Proficiency in conducting workshops and stakeholder interviews

Preferred Skills:

• Familiarity with proposal writing and pre-sales support

Certifications:

Education:

Bachelor’s degree in business, Information Technology, or related field