Mortgage Renewal & Internal Sales Specialist

First National Financial LP; Toronto; Hybrid; CAD 59,000 - 72,000; Full time

Benefits offered by this job

Commission

Base salary

Bonus

Benefits

Career advancement opportunities

Job summary

First National Financial LP is seeking a Mortgage Specialist – Renewals, Internal Sales to focus on retaining existing clients through renewals, early renewals and savings.

Based in Toronto, this full-time role offers a base salary of CAD 65,000 plus commission, with benefits and career advancement opportunities.

You will handle renewal inquiries, retain accounts, upsell Mortgage Life Insurance and Home Warranty, and collaborate with internal teams to optimize the mortgage process.

Qualifications

• Excellent telephone communication and professional demeanor.
• Ability to multi-task in a fast-paced environment.
• Strong analytical and problem-solving skills.
• Prior inbound/outbound mortgage sales experience.
• Understanding of mortgage underwriting policies and products.
• FSRA registration must be pursued and completed within five days of start.

Responsibilities

• Handle incoming calls about early renewals and discharge requests.
• Retain accounts discharged due to property switch or sale.
• Solicit to retain First National customers (inbound and outbound).
• Sell Mortgage Life Insurance and Home Warranty programs.
• Assist clients seeking early renewal for better rates or debt consolidation.
• Use technology to aid the mortgage process.
• Be accountable for retention percentages.

Skills

Excellent telephone communication

Multi-tasking

Analytical problem-solving

Inbound/outbound sales

Mortgage knowledge

FSRA registration eligibility

Shift work availability

Education

FSRA registration eligibility

Job description

First National Financial LP is seeking a Mortgage Specialist – Renewals, Internal Sales to focus on retaining existing clients through renewals, early renewals and savings.

Based in Toronto, this full-time role offers a base salary of CAD 65,000 plus commission, with benefits and career advancement opportunities.

You will handle renewal inquiries, retain accounts, upsell Mortgage Life Insurance and Home Warranty, and collaborate with internal teams to optimize the mortgage process.