Mortgage Renewal and Retention Specialist

Marathon Mortgage Corp.; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Mortgage Renewal & Retention Specialist to enhance client experiences in mortgage renewals and refinancing. This role combines client engagement with critical credit analysis and underwriting to guide homeowners through their renewal decisions. You'll be proactive in initiating conversations, ensuring compliance, and collaborating with internal teams to streamline processes. With a focus on delivering exceptional service, this position offers a chance to work in a supportive, high-performance culture that values professional growth and client success. If you are passionate about the mortgage industry and helping clients navigate their options, this opportunity is for you.

Benefits

Competitive salary

Benefits

Professional growth opportunities

Collaborative work culture

Qualifications

• 5+ years of mortgage industry experience with a focus on underwriting.
• Valid mortgage agent license and strong decision-making skills.

Responsibilities

• Connect with clients 120 days before mortgage maturity for renewals.
• Underwrite mortgage renewal and refinance applications.

Skills

Mortgage Renewals

Credit Analysis

Underwriting

Client Engagement

Decision-Making

Bilingual (French and English)

Education

Post-Secondary Degree

Valid Mortgage Agent License

Tools

Windows

Excel

Intellifi (Delta 360)

Fundmore Application

Job description

Mortgage Renewal and Retention Specialist

Marathon Mortgage Corp. (MMC) is a 5-Star Mortgage Employer and a rapidly growing Canadian mortgage finance company. Our success is built on offering competitive mortgage products and delivering exceptional service to both borrowers and broker partners. At MMC, we value people, performance, and a collaborative culture where talent is empowered and encouraged to thrive.

The Opportunity

We’re seeking a Mortgage Renewal & Retention Specialist with strong expertise in mortgage renewals and refinancing. This role blends client engagement, credit analysis, and underwriting to help homeowners navigate renewal decisions and explore refinance opportunities. Your mission? To ensure a smooth, client-focused experience while protecting the company from risk.

What You’ll Be Doing

1. Proactively connect with clients 120 days before mortgage maturity to initiate renewal conversations.
2. Underwrite mortgage renewal and refinance applications in line with MMC and insurer guidelines.
3. Recommend refinancing options that align with clients’ evolving needs.
4. Prepare and issue mortgage commitments; follow up on outstanding documentation.
5. Serve as a primary contact for client questions via phone, email, and online chat.
6. Support underwriting, retention, and servicing teams during peak periods.
7. Maintain detailed client notes in CRM and internal systems.
8. Monitor and respond to client concerns on social media, escalating as appropriate.
9. Collaborate with internal stakeholders to improve the renewal and retention process.
10. Support and back up customer service team and other departments when required.
11. Stay current with mortgage policies, market trends, and regulatory changes.

What You Bring

1. 5+ years of mortgage industry experience, with a focus on underwriting, retention, and servicing.
2. A valid mortgage agent license (e.g., FSRA, RECA, BCFSA).
3. In-depth knowledge of mortgage renewals, refinancing, and credit evaluation.
4. Strong decision-making and documentation skills grounded in risk awareness.
5. Exceptional organizational abilities and attention to detail.
6. A compliance-first mindset, particularly around AML and quality assurance.
7. Proficiency in Windows and Excel; experience with Intellifi (Delta 360) and the Fundmore application is a plus.
8. Excellent communication, negotiation, and interpersonal skills.
9. Flexibility and composure in high-volume, fast-paced environments.
10. Bilingual in French and English is an asset.
11. A post-secondary degree is considered an asset.

Why Join MMC?

1. Competitive salary and benefits.
2. A supportive, collaborative, and high-performance work culture.
3. Opportunities for professional growth and advancement.
4. Work with an innovative team focused on client success.

If you’re passionate about client retention, renewals, and guiding homeowners through the refinancing journey, we’d love to hear from you. Apply now with your resume and a brief cover letter.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance and Sales