Senior Renewals Specialist

Varicent; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

Join a leading company in the Sales Performance Management sector as a Senior Renewals Specialist. You will drive customer renewal negotiations, ensuring retention and revenue growth. Collaborate with various teams to develop pricing solutions and enhance customer relationships. Ideal candidates possess strong communication skills and extensive experience in account management.

Qualifications

• 8+ years of experience in sales and account management.
• Strong understanding of B2B sales account management.

Responsibilities

• Lead negotiations for customer renewals.
• Collaborate with Sales and Customer Success teams.
• Forecast expected results accurately.

Skills

Communication

Relationship Building

Negotiation

Program Management

Education

Bachelor’s degree in Business

Job description

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At Varicent, We’re Not Just Transforming The Sales Performance Management (SPM) Market—we’re Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of Innovation, Celebrated As a Market Leader In The 2025 Forrester Wave Report For SPM, 2023 Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, 2024 Gartner SPM Market Guide, And G2. Our Solutions Are Trusted By a Diverse Range Of Global Industry Leaders Like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker And Hundreds More. Here’s Why You’ll Thrive At Varicent

• Innovate with Purpose: Build impactful solutions for customers worldwide.
• Join Excellence: Work in a diverse, collaborative, and innovative team.
• Shape the Future: Lead in redefining revenue optimization.
• Grow Together: Unlock your potential in a supportive environment.
  
  

Join us at Varicent—where your talent and ambition meet limitless opportunities for success!

We are seeking an individual to become a Senior Renewals Specialist. Your responsibility is to set the strategy and lead high-stakes customer renewal negotiations. This role requires a strategic mindset to balance customer retention with revenue growth. The individual will document both successful and challenging negotiations and work with the Sr. Commercial Pricing Director to refine strategies and improve future outcomes.

Success in this role requires effective engagement with a range of stakeholders - from procurement teams to executive sponsors – to align on value and secure favorable terms. The Senior Renewals Specialist will manage all assigned renewal opportunities in Salesforce, ensuring accurate forecasting and pipeline visibility.

This role is highly collaborative, partnering closely with Sales and Customer Success teams to understand the customer, align on the strategy and to identify cross-sell opportunities that can be brought into the renewal discussion, expanding account value. The ideal candidate is a skilled communicator, adept at building relationships and navigating complex conversations to achieve positive business outcomes.

What You'll Do

• Serve as lead Varicent negotiator on all assigned renewals.
• Prepare and present the formal renewal pricing to Customers.
• Complete assigned renewals on-time and within target.
• Ensure Contracts are right sized and meet the needs of Customer use.
• Forecast expected results accurately.
• Work with RSM, CSM and Deal Desk for order form creation and execution.
• Partner with Sales and Customer Success teams to develop tailored pricing solutions for renewals, upsells, and cross-sells , integrating feedback from customer-facing teams to improve pricing strategy.
• Work with Finance and Product Marketing teams to assess the financial impact of pricing initiatives and align pricing strategies with product value and organizational goals.
• Collaborate with Customer Success to leverage customer feedback, incorporating insights into retention-focused renewal pricing models and programs.
• Work with Sr. Commercial Pricing Director to co-develop and maintain comprehensive renewal pricing playbooks, detailing clear guidelines, pricing tactics, and renewal and upsell strategies.
  
  

What You'll Bring

• 8+ years of progressive experience with a combination of sales, account management, and/or commercial pricing management
• Strong understanding of enterprise B2B sales account management and customer retention landscape
• Exceptional communication and relationship building skills, with the ability to collaborate with and lead cross-functional teams without formal direct reporting authority
• Highly persuasive with the ability to build positive relationships across a variety of stakeholders
• Is flexible and able to shift strategies and tactics when required
• Direct, hands-on experience managing complex customer accounts
• Detail oriented with strong program management skills while working efficiently to build, execute, and scale programs
• Excellent written and verbal communication skills
• Minimum of a Bachelor’s degree in Business, Communication, Finance or other related field required
  
  

Success Factors

1-3 Months

• Full understanding of renewal process.
• Beginning to work renewals by end of Month 1.
• Full understanding of the Varicent Platform of Solutions by 3 months
  
  

4-6 Months

• Handles all assigned Renewals with some assistance, achieving quota frequently.
  
  

7 Months and Beyond

• Handles and completes all assigned renewals with some assistance.
• Consistently achieving or exceeding quota.
  
  

Varicent is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you require accommodation at any time during the recruitment process please email [e-mail]

Varicent is also committed to compliance with all fair employment practices regarding citizenship and immigration status. By applying for a position at Varicent and/or by using this portal, you declare and confirm that you have read and agree to our Job Applicant Privacy Notice and that the information provided by you as part of your application is true and complete and includes no misrepresentation or material omission of fact

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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