Officer Mortgage Operations

Scotiabank; Mississauga; On-site; CAD 42,000 - 62,000; Full time

Job summary

Scotiabank in Mississauga, Ontario, is seeking a Mortgage Operations Administrator to support branch and mortgage activities on-site. The role emphasizes accuracy, regulatory compliance, and timely processing, with responsibilities spanning verification, SLA adherence, and handling inquiries from branches and solicitors.

The candidate should have a high school diploma and at least two years of relevant experience, plus solid MS Office skills. The position supports a standard five-day office week.

Qualifications

• High School diploma or equivalent and at least 2 years of relevant experience.
• Basic Computer Skills including Microsoft Office products.
• Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries and provide prompt, accurate resolution.

Responsibilities

• Provide administrative and processing support within Mortgage Operations.
• Verify accuracy, completeness and authorizations of all work activities.
• Complete assigned tasks with high accuracy and attention to detail.
• Prioritize adherence to published Service Level Agreements.
• Investigate and resolve exception situations and complex adjustments or corrections.
• Process incoming requests from supported units, branches, solicitors/notaries, and other partners.
• Assist with customer/branch complaints as required and complete related processing requests.
• Provide guidance and training to other team members as required.
• Adhere to bank regulations, policies, and risk controls in daily activities.

Skills

Client communication

Attention to detail

Basic computer skills

Education

High School diploma

2 years relevant experience

Tools

Microsoft Office

Job description

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Contributes to the overall success of Mortgage Operations ensuring specific individual goals, plans, and initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.

Is this role right for you? - In this role you will:

• Champions a client centric culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Provides administrative and processing support within Mortgage Operations:
• Verifying the accuracy, completeness, and authorizations of all work activities.
• Completing all assigned tasks with a high level of accuracy and attention to detail.
• Prioritizing adherence to the published Service Level Agreements.
• Conducting investigations to resolve exception situations, completing complex adjustments or corrections, and answering general procedural queries.
• Verifying and processing incoming requests from supported units, branches, solicitors/notaries, and other partners. Assist with customer/branch complaints as required and complete other related processing requests as assigned.
• Providing guidance and training to other team membersas required.
• Performing related sundry duties as assigned, determined by day-to-day operational requirements.
• Maintain adherence to established operating and security procedures:
• Adhering to established Bank regulations and procedures within assigned authority andResponsibility.
• Understanding how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Reporting any unusual occurrences or fraudulent activity to your direct supervisor.
• Completing all required mandatory courses and training programs.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct, and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Professional Development:
  • Acquiring and maintaining good knowledge of all department functions/processes and a thorough knowledge of the systems used, including a working knowledge of related retail products and services.
  • Taking ownership for self-learning and personal development planning, working with their manager in the identification of skills, behaviors, and competencies required to achieve goals.
• Champions a high-performance environment and contributes to an inclusive work environment.

Dimensions

• Provides administrative and processing support for Mortgage Operations and retail branches.
• Services a portfolio of ~1MM mortgages.

Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:

• High School diploma and or a minimum of 2 years of relevant working experience.
• Basic Computer Skills, including common software tools (Microsoft Office products).
• Ability to deal effectively and independently with branch/client/insurance company/solicitor inquiries, concerns or complaints and provide prompt and accurate resolution to the complete satisfaction of all parties involved.

Working conditions

• Work in a standard office-based environment, this is a fully on-site role, requiring five days per week in the office.
• Requires very close attention reviewing/reading material.
• Pressure from meeting deadlines and situations requiring prompt attention.
• Can experience significant fluctuations in volumes of work or unexpected events (e.g. system problems) which may require overtime.

Location(s): Canada : Ontario : Mississauga

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.