Mortgage Administrator

Capital West Mortgage Inc.; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Capital West Mortgage Inc. is a Vancouver-based firm focusing on real estate financing across the Lower Mainland.

This full-time in-office role supports the Senior Vice President of Alternative Lending & MIC Operations by handling mortgage renewals, document verification, and compliance preparation. The position interfaces with origination, accounting, compliance, and Investor Services, ensuring accurate data input, AML compliance, and efficient processes.

Qualifications

• Mortgage industry experience and licensing responsibility.
• Attention to detail is essential for accuracy in processing and compliance.
• Strong analytical and problem-solving abilities are required.
• Clear oral and written communication skills are necessary.

Responsibilities

• Update mortgage system with borrower or property information.
• Prepare renewal paperwork according to renewal policies.
• Produce and deliver various mortgage statements.
• Issue payout letters and facilitate mortgage discharges.
• Review legal documents (final reports, Form C’s, PPSA, statements of adjustments).
• Follow up with borrowers on missed payments and arrange payment plans.
• Refer files for legal action when needed.

Skills

Mortgage industry experience

Attention to detail

Analytical skills

Problem solving

Oral and written communication

Microsoft Office proficiency

Independent work capability

Organizational skills

Education

BC Mortgage Brokers License or willing to obtain

Tools

Microsoft Office

Outlook

PowerPoint

Job description

Capital West Mortgage Inc. ("Capital West") is a Vancouver-based firm known for its progressive, innovative approach to real estate financing across the Lower Mainland, operating through four divisions: Lending, Exempt Market Dealer, Commercial, and Properties.

Capital West's Lending division manages Pacifica Mortgage Investment Corporation ("Pacifica"), a mortgage investment corporation that lends to borrowers across Western Canada who don't fit conventional bank criteria, sourced through a network of mortgage broker partners. This mortgage administrator role is part of the Pacifica team.

Reports to: Senior Vice President of Alternative Lending & MIC Operations

Description

This is a full-time in-office position in which you will work closely with the Senior Vice President of Alternative Lending & MIC Operations to ensure the smooth flow of administrative tasks related to mortgages and compliance. The role is primarily responsible for processing mortgage renewals, verifying documentation for accuracy, and preparing compliance documents. The position will have synergies with origination, accounting, compliance, and Investor Services divisions.

Key Responsibilities

• Update the mortgage system as needed with information pertaining to the Borrower or property.
• Prepare renewal paperwork in accordance with the company’s renewal policies
• Production and delivery of various types of mortgage statements
• Issue payout letters and facilitate mortgage discharges
• Review legal documents such as final reports, Form C’s, PPSA, and statement of adjustments.
• Follow up with Borrowers who have missed payments and, when applicable, negotiate payment arrangements to bring accounts current
• Refer files for commencement of legal action when needed
• Maintain detailed and accurate notes of all correspondence for matters relating to each mortgage
• Work with the compliance team to ensure all files comply with the company's AML Policies and Procedures.
• Understand and follow internal policies, guidelines, and procedures
• Review documentation for accuracy and ensure all data input into the system is correct.
• Identify best practices and opportunities to improve internal processes and procedures.
• Assist the Senior Vice-President of Alternative Lending & MIC Operations with other various tasks when needed

Education / Experience / Skills

• BC Mortgage Brokers License or willing to complete the Mortgage Brokers License as soon as possible
• Mortgage industry experience
• Excellent attention to detail is a must
• Strong analytical and problem-solving skills
• Strong oral and written communication skills.
• Advanced use of Microsoft Office, Outlook, and PowerPoint, and the ability to learn new software systems
• Ability to work independently and in a team environment
• Outstanding organizational skills with the ability to set priorities and meet deadlines.