MONTREAL [HYBRIDE] - End User Computing (EUC) – 3rd Level Support

QUANTEAM - North America (RAINBOW PARTNERS Group); Montreal (administrative region); On-site; CAD 70,000 - 100,000; Full time

Job summary

QUANTEAM - North America (RAINBOW PARTNERS Group) seeks an experienced End User Computing (EUC) – 3rd Level Support professional to support a leading international investment bank in Montreal. You will bridge 1st/2nd level support, handle escalations, and contribute to remediation of vulnerabilities on desktops/laptops using Microsoft management tools and scripts.

The role requires strong Windows expertise and ITIL-aligned service delivery.

Qualifications

• 5 to 7 years of 3rd level end-user support experience with Windows 10, including OS admin settings, group policies and registry.
• Experience with MECM/SCCM for packaging, distribution and client management.
• Strong knowledge of Windows workstation build, deployment, patching, and Active Directory.
• Knowledge of scripting (PowerShell, Shell, VBS) and ITIL-based service delivery.

Responsibilities

• Participate in Release Control Management for Americas, testing and releasing approximately 150 apps per month.
• Deploy software via MECM/SCCM with multi-wave installations and cleanup of previous versions.
• Support End User Computing Americas by handling tickets and escalations.
• Create and run scripts in PowerShell and Shell.
• Follow change and incident management policies and procedures.
• Contribute to aligning systems with group standards and best practices.

Skills

3rd level support

Windows 10 administration

Group Policy

Registry

PowerShell scripting

Shell scripting

VBS scripting

SCCM / MECM

Active Directory

ITIL Service Delivery

Networking basics

Change and incident management

Tools

SCCM / MECM

PowerShell

Shell scripting

VBS

Active Directory

Job description

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.

We are hiring an intermediate End User Computing (EUC) – 3rd Level Support to work with one of our clients, an international investment bank based in Montreal.

Context

The team member will provide appropriate support and coverage for day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd level support Additionally this position is to work in the remediation actions of vulnerabilities discovered in desktops and laptops. Those remediation actions include deploy new software to workstations using Microsoft management products and scripts, cleanup vulnerable and obsolete software installed on computers, develop scripts to update computer configurations, provide status reports of tasks, meet with the vulnerability management team and collaborate to identify and address the findings and some other related tasks.

Responsibilities:

• Take part of the Release Control Management team for Americas helping, testing and release in production approximately 150 apps per month
• Manage the deployment of software via Microsoft Configuration Management (SCCM) with expertise to split the installation into multiple waves, execute step-and-action procedures and use features to cleanup the previous version of software
• Be part of the support team inside of End User Computing for Americas to handle all the tickets assigned to us
• Create and execute scripts based on Shell and Powershell
• Strictly abide and follow the company policy and procedures pertaining to change and incident management
• Contribute to ensuring that all systems are deployed consistent with group standards and best practices

Skills and Qualifications:

• 5 to 7 years performing 3rd level support for end users and expertise with Microsoft Windows 10 inc5luding the operating system administrative settings, group policies and registry
• Knowledge of Microsoft Endpoint Control Management (MECM) or old SCCM for packaging distribution and client management
• Good knowledge of the Windows workstations build process, package deployment, patching etc.
• Good knowledge of Active Directory
• Good knowledge of scripting (Powershell, shell, VBS)
• Good knowledge overall of networking infrastructure, firewalls, proxies, switches etc.
• Knowledge of standard methodologies of Service Delivery (ITIL)
• Excellent written and verbal communication skills
• Availability to work eventually outside usual business hours (8am-6pm)