Mobile Crisis Response Lead – Mental Health

Highbridge Human Capital; Kamloops; On-site; CAD 39,000 - 55,000; Full time

Benefits offered by this job

Training wage

Post-training wage according to wage-­

Job summary

Kamloops Aboriginal Friendship Society (KAFS) is seeking a Team Lead for its Crisis Response, Community Led (CRCL) program in Kamloops. The role provides clinical leadership, coaching, and day-to-day oversight to Responders and Coordinators, ensuring high-quality crisis support with cultural safety at the core.

The Team Lead will supervise staff, conduct training, manage performance, and support onboarding while aligning services with program standards and community needs.

Qualifications

• Degree in Social Work, Psychology, Counselling, or Mental Health.
• 5+ years of direct crisis response/mental health experience.
• 2+ years of team lead or supervisory experience.
• Strong clinical foundation in crisis intervention, de-escalation and safety.
• Experience supervising, coaching and performance support.

Responsibilities

• Lead daily check-in and check-out meetings with Responders for guidance and direction.
• Provide debriefing to Responders after calls and ensure appropriate follow-up.
• Offer on-site emotional support to Responders during shifts.
• Facilitate daily Scope of Practice sessions to reinforce standards.
• Conduct monthly group supervision and 1:1 support for Responders.

Skills

Crisis intervention

De-escalation

Staff supervision

Coaching

Communication

Cultural safety

Education

Degree in Social Work, Psychology, Counselling, or Mental Health

Job description

Kamloops Aboriginal Friendship Society (KAFS) is seeking a Team Lead for its Crisis Response, Community Led (CRCL) program in Kamloops. The role provides clinical leadership, coaching, and day-to-day oversight to Responders and Coordinators, ensuring high-quality crisis support with cultural safety at the core.

The Team Lead will supervise staff, conduct training, manage performance, and support onboarding while aligning services with program standards and community needs.