Microsoft 365 & SharePoint Cloud Administrator – Hybrid

Goway Travel; Toronto; Hybrid; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Three weeks of vacation

Six personal days

Birthday off

Travel discounts

Job summary

Goway Travel is seeking an IT Systems Administrator to manage and enhance the Microsoft 365, SharePoint Online, and Intune environments in a hybrid Toronto setting. You will balance operational support with technical projects in a hands-on Microsoft-first IT team.

The role reports to the Director, IT Service Delivery and requires 3–5 years in IT systems administration, strong problem solving, documentation, and customer service skills.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related discipline.
• 3 to 5 years of experience in IT Systems Administration or Microsoft 365 Administration.
• Hands-on experience administering Microsoft 365 environments.
• Experience supporting Windows and macOS endpoints.
• Experience with SharePoint Online administration and development.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
• Manage user accounts, licensing, shared mailboxes, distribution lists, security groups, and access permissions.
• Support onboarding, offboarding, employee transfers, and identity lifecycle management.
• Configure and maintain Microsoft 365 policies, security controls, and governance standards.
• Develop and maintain technical documentation, procedures, and knowledge base articles.
• Administer SharePoint Online sites, document libraries, lists, permissions, and content management structures.
• Design, develop, and maintain intranet, departmental, and collaboration sites.
• Create and enhance SharePoint solutions using modern SharePoint capabilities.
• Develop and maintain business process automations using Power Automate.
• Collaborate with business stakeholders to deliver SharePoint and workflow solutions that improve productivity and user experience.
• Administer Microsoft Intune and Windows Autopilot.
• Manage device enrollment, compliance policies, configuration profiles, and application deployments.
• Support endpoint security controls, patch management, and operating system updates.
• Monitor device compliance and remediation activities across corporate endpoints.
• Assist with hardware deployment, refresh programs, and endpoint lifecycle management.
• Support administration and monitoring of Microsoft Defender and related Microsoft security solutions.
• Configure and maintain MFA, Conditional Access policies, and identity security controls.
• Investigate, respond to, and escalate security alerts and incidents as required.
• Support cybersecurity awareness initiatives, vulnerability remediation efforts, and compliance activities.
• Assist with implementation of security best practices across the Microsoft ecosystem.
• Provide Tier 2 and Tier 3 support for escalated technical issues.
• Troubleshoot and resolve complex Microsoft 365, endpoint, and identity-related issues.
• Coordinate vendor escalations and support engagements where required.
• Maintain accurate case documentation and service records.
• Participate in after-hours maintenance, upgrades, and project implementations as needed.
• Participate in Microsoft 365, SharePoint, security, and infrastructure projects.
• Identify opportunities to automate manual processes and improve operational efficiency.
• Assist with system upgrades, platform optimization, and technology roadmaps.
• Contribute to IT standards, governance, and continuous improvement initiatives.

Skills

Microsoft 365 Administration

SharePoint Online

Intune

Entra ID

Power Automate

Endpoint management

Security controls

Documentation

Customer service

Education

Diploma or Degree in Information Technology/Computer Science

Tools

SharePoint Online

Power Automate

Microsoft Intune

Windows Autopilot

Entra ID

Teams

Job description

Goway Travel is seeking an IT Systems Administrator to manage and enhance the Microsoft 365, SharePoint Online, and Intune environments in a hybrid Toronto setting. You will balance operational support with technical projects in a hands-on Microsoft-first IT team.

The role reports to the Director, IT Service Delivery and requires 3–5 years in IT systems administration, strong problem solving, documentation, and customer service skills.