Merchandise Department Lead — Growth & Merchandising Excellence

FGL Sports Ltd.; London; On-site; CAD 43,000 - 56,000; Full time

Benefits offered by this job

Comprehensive benefits and retirement

Performance incentives

Product discounts

Career growth opportunities

Job summary

Pro Hockey Life seeks a Department Sales Manager (Merchandise) to lead store execution, manage promo and pricing standards, and oversee product flow while upholding company compliance. This role also focuses on community engagement and ambassadorial duties within the store network.

You will coach staff, ensure visual standards and accurate pricing, oversee onboarding, and act as a customer-focused ambassador with emphasis on team development and store performance.

Qualifications

• Retail leadership experience
• Strong merchandising and presentation skills
• Excellent communication and coaching abilities
• Ability to manage promotions, pricing, and store standards

Responsibilities

• Lead store execution and merchandising plans
• Deliver customer experience model across the team
• Execute pricing, promotions, and weekly price changes
• Onboard staff and develop performance through coaching
• Maintain visual and pricing compliance and audit readiness
• Support community engagement and store leadership initiatives

Skills

Leadership

Merchandising

Customer service

Communication

Pricing

Job description

Pro Hockey Life seeks a Department Sales Manager (Merchandise) to lead store execution, manage promo and pricing standards, and oversee product flow while upholding company compliance. This role also focuses on community engagement and ambassadorial duties within the store network.

You will coach staff, ensure visual standards and accurate pricing, oversee onboarding, and act as a customer-focused ambassador with emphasis on team development and store performance.