Mentoring Coordinator, School Programs

Big Brothers Big Sisters of Calgary & Area; Calgary; Hybrid; CAD 47,000 - 57,000; Full time

Benefits offered by this job

RRSP Group Savings Plan

Employee Assistance Program

Paid Vacation, Sick Days, Wellness, &

Birthday off

Hybrid work schedule: up to 2 days at/

Office closed last week of December

Job summary

Big Brothers Big Sisters of Calgary and Area is seeking a Mentoring Coordinator to guide school-based mentoring programs in Calgary. You will establish internal and external relationships, provide match support, and ensure safety and positive youth development for young people.

The role emphasizes trauma-informed practice, collaboration with schools and agencies, and maintaining case records while promoting high-quality program practices.

Qualifications

• Post-Secondary Degree or Diploma in human services field.
• Experience with diverse ethno-cultural communities and youth facing adversity.
• Experience with databases and Microsoft Office (Word, PowerPoint, Outlook, Excel).
• Additional language besides English is a plus.
• Excellent oral and written communication skills for customer service.
• Reliable transportation with $1,000,000 liability insurance and valid license.
• Training and facilitation skills are an asset.

Responsibilities

• Continually assess match relationships to ensure safety and positive youth development and volunteer satisfaction.
• Identify and address barriers to strengthen match relationships and coach mentors.
• Effectively use outcomes measurements and tools to assess match impact.
• Liaise with schools, CFS, and other systems involved with children and youth.
• Support planning and facilitation of wee read and related programs.
• Maintain accurate case notes and data in accordance with standards.

Skills

Excellent oral and written comms

Independent and team work

Trauma-informed approach

Cultural awareness & inclusivity

Education

Post-Secondary Degree or Diploma in human services field

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Job description

Hi. We’re Big Brothers Big Sisters of Calgary and Area (BBBS).

We believe that every young person should have the opportunity to reach their full potential. As a volunteer-driven organization, we help children and youth facing adversity by matching them with caring volunteers in quality one-to-one mentoring relationships. By joining our organization, you are making a difference by changing the course of young lives through mentoring. Together we can positively impact our community’s future because when children and youth are empowered to do well in school and build healthy relationships, they go onto successful careers and give back to their communities.

Job Summary:

BBBS currently has an exciting and rewarding career opportunity for an accomplished and passionate Mentoring Coordinator to join the organization. The successful candidate will be responsible for providing guidance and support for the school based mentoring programs in Calgary by establishing and maintaining strong internal and external relationships and ensuring sound and innovative program practices. The incumbent will be responsible for providing match support to ensure safety and positive impacts for young people.

Responsibilities:

• Continually assess match relationships in accordance with National Standards and Agency Policy to ensure match safety, relationship development, positive youth development and volunteer satisfaction;
• Identify, address and resolve barriers to strengthen the match relationship and be able to coach mentors around barriers experienced by young people with complex needs;
• Effectively utilize outcomes measurements and match support tools to assess match impact on child and youth development;
• Liaise and navigate systems children and youth may be connected with, i.e. CFS, schools, etc.;
• Seek out and share potential collaborations with supervisor to achieve program goals and objectives;
• Support the planning and facilitating of wee read;
• Maintain accurate and timely case note records for each match (client and volunteer) in accordance with National Standards and Agency Policy while utilizing technology to report, synthesize and input data;
• Possess a trauma-informed, strength based approach in building connections;
• Build relationships with those internal and external to the agency
• Commitment to empowering clients and volunteers through a strengths-based approach.
• Strong written and oral communication skills, with efficiency and attention to detail; including the ability to meet deadlines with high quality of work.
• The ability to stay organized and adaptable to change;
• Knowledge and experience in interviewing and assessments;
• Experience working with diverse ethno-cultural communities and working with children and youth facing adversity including poverty, neglect, child abuse, domestic violence, and mental health;
• Knowledge of trauma-informed practice;
• Demonstrated ability to work from client-centered and anti-oppressive perspectives;
• Cultural awareness, and a commitment to program development that is inclusive, and meets the needs of the diverse populations we serve;
• Demonstrate creativity especially in the areas of problem-solving and programming;
• Knowledge of community and school resources;
• Demonstrated ability to show initiative and decision-making, and work both independently and as part of a team;

Qualifications:

• Post-Secondary Degree or Diploma in human services field
• Experience and knowledge working with diverse ethno-cultural communities, vulnerable youth populations and children and youth facing adversity
• Experience and strong knowledge of databases and all Microsoft programs including Word, PowerPoint, Outlook and Excel
• A language in addition to English will be considered an asset
• Excellent oral and written communication skills reflecting solid customer service both in-person and telephone;
• Reliable transportation with minimum $1,000,000 liability insurance and valid driver’s license required
• Training and facilitation skills an asset

Pre-Employment Screening Requirements

Successful completion of Police Check, Vulnerable Sectors Check and Child Intervention Record Check.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations to participate fully in our recruitment experience. Contact us at [e-mail] to notify us of any needs related to completing the job application.

Why Work Here?

Guided by our values of being people-centered, equity-driven, impact-focused, collaborative and brave we are building a community that is a great place to work. We believe in creating a workplace that celebrates the diversity of our teams, our program participants and reflects the communities we serve in.We are committed to creating space for all voices, stories and experiences to be heard and valued.

• RRSP Group Savings Plan after a year of service
• Free and confidential support through the Employee & Family Assistance Program
• Paid Vacation, Sick Days, Wellness Days and your birthday off
• Ability to swap statutory holidays for other days of importance to you
• Hybrid work schedule, work up to 2 days a week from home
• Office closed for a 1 week during last week of December

Working Conditions

• This position requires flexibility to work evening and weekend hours
• Sitting and use of a computer for extended periods of time
• Concentrated sensory attention is required to ensure accuracy
• Cognitive demands associated with simultaneous and multiple priorities, multi-tasking, and a dynamic work environment
• Ability to adapt to working in multiple school environments as well as the BBBS office

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this Job Function.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Salary Range:

$52,000

Closing Date:

Until suitable candidate is found.

Big Brothers Big Sisters of Calgary and Area is an equal opportunity employer. Applicants must have legal authorization to work in Canada by way of Canadian Citizenship, Permanent Residency or a valid Canadian work permit.We thank all candidates for their interest. Only those selected for an interview will be contacted.