Coordinator of Volunteer Development

CityKidz; Hamilton; On-site; CAD 45,000 - 65,000; Full time

Benefits offered by this job

Benefits

Leadership opportunities

Professional development

Hybrid work

Competitive compensation

Job summary

CityKidz is seeking a Coordinator of Volunteer Development to lead our volunteer program and grow engagement across programs in Canada. This full-time leadership role focuses on recruitment, onboarding, training, retention, recognition, and program collaboration to support children, families, and volunteers.

You will partner with staff, community partners, and volunteers to foster a mission-driven culture, manage volunteer data, and ensure safety and quality across CityKidz initiatives.

Qualifications

• Post-secondary degree or diploma in a related field such as Volunteer Management, Human Resources, Community Development, Nonprofit Management.

Responsibilities

• Lead recruitment, intake and placement of volunteers across CityKidz programs.
• Develop and implement engagement, training and retention strategies for volunteers.
• Monitor program expenses and maintain accurate volunteer records.
• Collaborate with staff and community partners to strengthen volunteer integration.
• Prepare reports on volunteer recruitment, engagement and impact.
• CoordinateSaturday program leadership and volunteers during activities.
• Coach and support staff and volunteers involved in engagement efforts.
• Ensure compliance with organizational policies and confidentiality standards.

Skills

Volunteer management

Leadership

Communication

Program coordination

Microsoft Office

CRM systems

Education

Post-secondary degree in Volunteer Management / HR / Community Development

Tools

Volunteer management software

CRM systems

Job description

Coordinator of Volunteer Development

CityKidz is seeking an experienced and passionate Coordinator of Volunteer Development to lead and grow our volunteer program. If you are energized by building community, developing people, and creating meaningful volunteer experiences, this full-time leadership role offers an opportunity to make a lasting impact in the lives of children, families, and volunteers.

About CityKidz:

In Canada, 1 in 5 children is growing up below the poverty line. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we're looking for committed people who will work with us to help kids dream big dreams and reach their full potential. CityKidz is a non-profit, Christian organization dedicated to increasing resiliency and inspiring big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time.

Position Overview

Reporting to the Manager of Programs, the Coordinator of Volunteer Development provides strategic leadership for CityKidz' volunteer program. This role is responsible for developing and implementing volunteer recruitment, engagement, retention, training, and recognition strategies that support CityKidz' mission and organizational goals.

The Coordinator of Volunteer Development ensures volunteers are effectively recruited, onboarded, trained, supported, and celebrated while fostering a healthy, mission-driven volunteer culture. This role collaborates closely with staff, community partners, and volunteers to strengthen volunteer engagement and support the successful delivery of CityKidz programs and services.

Volunteer Recruitment, Intake & Placement (25%)

• Lead the development, implementation, and evaluation of CityKidz' volunteer recruitment strategy.
• Build community partnerships and leverage networking, social media, advertising, outreach initiatives, and local media to attract qualified volunteers.
• Oversee volunteer screening and onboarding processes, including interviews, reference checks, and final approvals.
• Develop and maintain intake processes that ensure volunteers are matched with opportunities aligned to their skills, interests, and passions.
• Coordinate volunteer placement across departments and programs.
• Monitor volunteer pipeline needs and proactively address recruitment gaps.

Volunteer Engagement, Training & Retention (25%)

• Develop and implement volunteer engagement and retention strategies that foster a healthy and sustainable volunteer culture.
• Ensure volunteers receive comprehensive orientation, training, and ongoing development opportunities.
• Support and equip supervisors to effectively onboard, develop, and support volunteers.
• Oversee volunteer scheduling processes and systems across programs and organizational initiatives.
• Lead volunteer recognition initiatives, including Volunteer Appreciation Week, milestone celebrations, and seasonal appreciation events.
• Gather volunteer feedback and implement improvements that enhance the volunteer experience.

Volunteer Program Administration (15%)

• Manage and monitor volunteer program expenses in alignment with approved budgets.
• Maintain accurate volunteer records, documentation, databases, and reporting systems.
• Ensure compliance with organizational policies, screening requirements, confidentiality standards, and volunteer procedures.
• Develop and improve volunteer policies, procedures, and operational systems.
• Monitor volunteer data and trends to support decision-making and program development.

Organizational Collaboration & Team Development (10%)

• Partner with department leaders to identify volunteer needs and strengthen volunteer integration across the organization.
• Collaborate with the Resource Development team to promote volunteer opportunities and community engagement initiatives.
• Provide coaching, guidance, and support to staff and volunteers involved in volunteer engagement efforts.
• Foster a collaborative, supportive, and mission-focused culture within the Volunteer Development team and across the organization.

Reporting, Communication & Evaluation (10%)

• Prepare accurate and timely reports related to volunteer recruitment, engagement, retention, and organizational impact.
• Track and analyze volunteer metrics to identify trends and support continuous improvement.
• Collect volunteer stories, testimonials, and impact data for communications, marketing, and fundraising purposes.
• Serve as a leadership presence at volunteer events and initiatives.
• Maintain clear and consistent communication with volunteers and stakeholders.

Saturday Program Leadership & Development (10%)

• Serve as a rotational Saturday Program Lead.
• Provide leadership and operational oversight for CityKidz programming.
• Ensure programs are delivered in a safe, welcoming, inclusive, and engaging environment.
• Coordinate volunteers and operational resources during program delivery.
• Evaluate program effectiveness and support ongoing program improvement efforts.

Functional Supervision (5%)

• Support the Manager of Programs by coordinating the work of Volunteer Development Team members.
• Assign, prioritize, and monitor workloads to ensure departmental objectives are achieved.
• Provide day-to-day coaching, guidance, and accountability to team members.
• Support professional growth and development opportunities for staff and team members.

Qualifications & Demonstrated Skills

• Comfortable working in a faith-based organization.
• Passionate about and aligned with the mission, vision, and values of CityKidz.
• Committed to valuing diversity, promoting inclusion, and contributing to a welcoming and supportive environment.
• Post-secondary degree or diploma in a related field such as Volunteer Management, Human Resources, Community Development, Nonprofit Management, or a combination of relevant education and experience.
• Minimum three years of experience in volunteer engagement, volunteer management, or a related leadership role.
• Demonstrated experience recruiting, screening, training, and retaining volunteers.
• Strong leadership skills with the ability to inspire, motivate, and develop volunteers and team members.
• Excellent organizational, planning, and time-management skills with the ability to manage multiple priorities.
• Excellent interpersonal, written, and verbal communication skills.
• Strong presentation and facilitation skills with the ability to deliver engaging training and orientation sessions.
• Strong problem-solving, decision-making, and conflict-resolution abilities.
• Self-motivated with the ability to work independently and exercise initiative.
• Proficiency in Microsoft Office applications and experience working with volunteer management software, databases, or CRM systems.
• Demonstrated ability to build positive relationships with volunteers, staff, community partners, and stakeholders.
• Strong attention to detail, confidentiality, and professional judgment.
• Ability to collect, analyze, and report on volunteer metrics and program outcomes.
• Valid Class G driver's licence and reliable access to transportation.
• Ability to work occasional evenings, weekends, and special events as required.
• Current Vulnerable Sector Check or ability to obtain one upon hire.

What We Provide

• Full-time, 35 hours per week with a mix of onsite, community-based, and hybrid work.
• A unique opportunity to create meaningful impact in the lives of children and families.
• An engaging and collaborative work environment that encourages growth and professional development.
• Leadership opportunities within a mission-driven organization.
• A competitive compensation package including benefits.
• The opportunity to work alongside passionate staff, volunteers, and community partners committed to helping children dream big and reach their full potential.

CityKidz is committed to an inclusive, equitable, and accessible workplace and welcomes applications from members of racialized communities, persons with disabilities, members of minority groups, and all who reflect the diversity of our community.

CityKidz accommodates the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the hiring manager if you require accommodation during the recruitment process.

Thank you for your interest in CityKidz. Only candidates selected for an interview will be contacted.

For more information about CityKidz, please visit www.citykidz.ca.