Mental Health Services Manager — Hybrid & Impact

The Yonge Street Mission; Toronto; Hybrid; CAD 77,000 - 94,000; Full time

Benefits offered by this job

Group RRSP matching

Health and dental care

Employee Assistance Program

Paid personal days

Job summary

The Yonge Street Mission in Toronto seeks a Manager, Mental Health Services to lead and expand its mental health and counselling programs. This full-time role offers 37.5 hours per week, oversight of staff, and strategic direction to ensure accessible, high-quality services aligned with our mission.

You will recruit and supervise clinicians, partner with hospitals and community networks, manage budgets, and monitor outcomes using Salesforce.

Qualifications

• Master’s degree in Social Work or related field; active registration with CRPO or OCSWSSW.
• 3–5 years of progressive leadership or clinical management experience.
• Experience with vulnerable populations and high-risk cases; crisis planning.
• Experience with program evaluation and data systems (Salesforce) is an asset.
• Commitment to YSM’s mission and faith-based identity.

Responsibilities

• Lead and manage YSM’s mental health programs, including counselling services and walk-in clinics.
• Design population-specific mental health strategies for adults, families, and youth.
• Provide oversight to staff, interns, and volunteer clinicians; ensure professional standards.
• Recruit, onboard, coach, and develop a multidisciplinary team.
• Oversee program evaluation, data tracking, and reporting using Salesforce and TIMESTR.
• Manage budgeting and alignment with priorities and funder requirements.
• Support staff in managing high-risk cases and crisis situations.
• Build partnerships with hospitals and community networks.
• Represent YSM in external forums and contribute to advocacy.
• Contribute to organizational life through meetings and cross-departmental collaboration.

Skills

Leadership

Staff supervision

Clinical supervision

Communication

Collaboration

Salesforce

Budgeting

Crisis intervention

Compliance

Education

Master's degree in Social Work / Counselling

Tools

Salesforce

TIMESTR

Job description

The Yonge Street Mission in Toronto seeks a Manager, Mental Health Services to lead and expand its mental health and counselling programs. This full-time role offers 37.5 hours per week, oversight of staff, and strategic direction to ensure accessible, high-quality services aligned with our mission.

You will recruit and supervise clinicians, partner with hospitals and community networks, manage budgets, and monitor outcomes using Salesforce.