Mental Health Intake & Admin Support Specialist

St. Joseph; Hamilton; On-site; CAD 42,000 - 63,000; Full time

Job summary

St. Joseph’s Health System is seeking an administrative professional for the West 5th Campus in Hamilton. The role involves handling intake calls, referrals, and appointment scheduling within a mental health and addictions program, with confidentiality and teamwork emphasized.

The candidate will transcribe referrals, manage electronic records, and support clinicians while coordinating with staff and external partners. A 16-month term and CUPE Local 786 union position are noted.

Qualifications

• Diploma in medical office administration from an accredited institution is required.
• Medical terminology certificate is required.
• Advanced MS Word and Excel skills are needed.
• Typing speed of at least 55 wpm is required.
• Minimum 2 years in a mental health/addictions program interacting with patients and families.
• Minimum 2 years of administrative support in a busy healthcare setting.
• Intake experience in mental health/addictions is required.
• Knowledge of mental health resources and crisis services is essential.
• Proficiency in data entry and in RedCap and EPIC systems.

Responsibilities

• Maintains confidentiality and releases information per policy.
• Answers calls on a live line and intake calls to gather information.
• Transcribes referrals into the electronic medical record and verifies completeness.
• Supports clinicians with triaging referrals and schedules appointments.
• Maintains team calendar, emails, and meeting logistics.
• Collaborates with MHAP and community partners on referrals.
• Maintains an up-to-date resource database for patients and families.
• Communicates professionally with staff, physicians, learners, and departments.

Skills

MS Word

MS Excel

Typing 55 wpm

Data entry

Communication

Conflict resolution

Organizational skills

Intake experience

Mental health knowledge

Interpersonal skills

Electronic medical records

EPIC

RedCap

Internet searches

Professionalism

Team collaboration

Problem solving

Education

Medical office administration diploma

Medical terminology certificate

Tools

EPIC

RedCap

Internet searches

Job description

St. Joseph’s Health System is seeking an administrative professional for the West 5th Campus in Hamilton. The role involves handling intake calls, referrals, and appointment scheduling within a mental health and addictions program, with confidentiality and teamwork emphasized.

The candidate will transcribe referrals, manage electronic records, and support clinicians while coordinating with staff and external partners. A 16-month term and CUPE Local 786 union position are noted.