Clerical Support Associate - OP Mental Health

Humber River Health; Toronto; On-site; CAD 41,328 - 44,083; Part time

Job summary

Humber River Health in Toronto (Wilson Site) is seeking a part-time Clerical Support Associate for Mental Health and Addictions. You will handle patient registration, discharge, records, scheduling, and general clerical duties in a dynamic clinical setting.

The role requires strong keyboarding, MS Office, and digital tools; MEDITECH experience is an asset. You will work with multiple teams, deliver courteous service, and maintain accurate documentation while adapting to a busy workload.

Qualifications

• High school graduate or equivalent required.
• Community College Medical Secretary Diploma is an asset.
• Medical terminology course is preferred.
• Minimum 1 year full-time equivalent clerical experience, preferably in mental health care.
• Typing speed of at least 40 WPM.
• Proficient in Microsoft Office Suite.
• Tech literacy including video conferencing (MS Teams, OTN) and mobile devices.
• Strong interpersonal and written communication skills.
• MEDITECH experience is an asset.
• Ability to manage a busy workload with deadlines.
• Equity, diversity, and inclusion understanding is a plus.

Responsibilities

• Register and discharge patients and maintain accurate records.
• Schedule appointments and respond to patient inquiries and calls.
• Provide clerical support for meetings, room bookings, and supply management.
• Collaborate with other departments to support care delivery.

Skills

Typing 40 WPM

MS Office proficiency

Microsoft Teams/OTN usage

Interpersonal skills

Customer service skills

Organizational skills

Education

High school diploma or equivalent

Community College Medical Secretary Diploma

Medical terminology course

Tools

MEDITECH experience

MS Teams

OTN

Microsoft Office Suite

Job description

Clerical Support Associate

Position: Clerical Support Associate – Mental Health and Addictions

Employment Status: Part-time

Hours of Work: 8-hour shift on weekdays

Location: Humber River Health, Wilson Site

Reporting Relationship: Manager, Mental Health

Hourly Rate: $29.966–$31.016

Position Responsibilities

• Responsible for clerical support including patient registration and discharge, maintenance of patient records, order entry and statistics.
• Responsible for internal/external customer service including scheduling appointments, updating/creation of schedules in CWS, answering patient inquiries and telephone inquiries, greeting patients and visitors in a courteous manner.
• Provides clerical support for program duties such as room bookings, development of agenda/minutes for meetings, faxing/filing, stocking/ordering of supplies, OTN etc.
• Communicates with other departments and service areas.

Qualifications

• High school graduate or equivalent.
• Completion of a Community College Medical Secretary Diploma an asset.
• Completion of a medical terminology course preferred.
• Minimum 1 year full-time equivalent recent clerical experience required, preferably in a mental health care setting.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency including Microsoft Office Suite.
• Technology literacy and usage skills preferred. Such as video conferencing using MS Teams, OTN etc., and ability to use mobile technologies such as smartphones and tablets to connect patients to care.
• Strong interpersonal skills, both oral and written.
• MEDITECH computer experience an asset.
• Good organizational and problem solving skills required, including an ability to prioritize a varied and busy workload.
• Demonstrated ability to cope with tight deadlines, frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledge of a second language an asset.
• Demonstrated customer service skills.
• Applicants may be required to successfully complete full administrative testing, including typing speed and MS Office.
• Excellent attendance and discipline-free record required.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Equal Opportunity Employer

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.