Mental Health Case Manager - Flexible Supports

Your Support Services Network; Aurora; Hybrid; CAD 59,000 - 66,000; Full time

Job summary

Your Support Services Network (YSSN) in Aurora, Ontario is seeking a Mental Health Case Manager for a full-time contract through September 2027. The role provides intensive case management and advocacy to adults with mental health needs, homelessness, or related challenges, with daily travel in York Region.

Responsibilities include direct service interventions, collaboration with teams, and supporting recovery.

Qualifications

• Bachelor’s degree in social work or related discipline.
• Minimum 3 years related experience in social services with adults who have a serious mental illness, dual diagnosis, developmental disability, or addictions.
• Experience in advocacy, counseling, crisis prevention and intervention.
• Experience in housing and/or homelessness.
• Second language and cultural diversity are assets.

Responsibilities

• Provide intensive case management and advocacy services to individuals aged sixteen and over with mental health, dual diagnosis, addictions or homelessness.
• Facilitate recovery and support service users to improve daily functioning and quality of life.
• Deliver direct service interventions, clinical support and community development.
• Daily travel within York Region is required.

Skills

Advocacy

Crisis intervention

Counseling

Cultural sensitivity

Education

Bachelor’s degree in social work or related discipline

Job description

At Your Support Services Network (YSSN), we believe in making a difference. As a non-profit charitable organization, we support individuals with mental health challenges, developmental disabilities, and complex needs—helping each person build meaningful connections and live their best life. Through compassionate, person-centered services, we empower individuals to achieve their goals and participate fully in their communities.

YSSN offers more than just competitive compensation—we provide a supportive, inclusive, and flexible work environment where employees can thrive. From hybrid work options and professional development to wellness programs and a strong commitment to diversity, equity, inclusion, and belonging, we invest in our team’s growth and well-being.

Our Vision: A Meaningful Life for All – Relationships, Community, Well-Being

Our Mission: Communicate. Connect. Collaborate.

Join one of Canada’s top non-profit employers of choice and be part of a team that values meaningful work, collaboration, and positive change.

Job Opportunity

Mental Health Case Manager - Flexible Supports

One Full-Time Contract position to September 2027 (with the possibility of extension or becoming permanent)

• Status: Contract, Full-Time
• Starting Hourly Rate: $32.13/ Hour
• Office Hours: Monday - Friday - 8:30 am - 4:30 pm, 35 hours per week
• Location: Aurora, Ontario L4G 3S9
• Office Expectations; This position requires:
  • A minimum of one in-office day per month to provide team coverage
  • Attendance at additional in-office meetings, training sessions, supervision meetings, and all-staff events as required
  • Applicants must reside within a reasonable daily commuting distance of the office and/or assigned service area and be able to attend the office as required for operational needs
• Posting Closes: Friday, October 9 at 4:00 pm EST

Job Description

This position will provide intensive case management and advocacy services to individual’s aged sixteen and over who are experiencing mental health, dual diagnosis and/or addictions and who are vulnerably housed or homeless. Through a collaborative approach, this position will facilitate recovery and assist service users who are experiencing significant difficulties in daily functioning to improve their quality of life. Tasks will include direct service interventions, clinical support and community development. Daily travel within York region will be required.

Position Requirements

• Bachelor’s degree in social work or related discipline (i.e. Health Sciences)
• Experience;
  • Minimum 3 years related experience in social services with adults who have a serious mental illness, dual diagnosis, developmental disability, or addictions
  • Broad experience with individual, family, and systems advocacy, supportive counseling, crisis prevention and intervention experience
  • Experience in providing support around housing and/or homelessness
  • Sound understanding of the population and relevant legislation
• Second language is considered an asset
• An understanding of cultural diversity is considered an asset

* The successful applicant will be required to provide a police clearance that meets agency standards

* A valid G Drivers License, access to a reliable vehicle and adequate insurance coverage for business responsibilities, OR access to reliable transportation.

YSSN is an equal opportunity employer that welcomes applicants from diverse backgrounds and is committed to an accessible, respectful hiring process.

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you require accommodations at any point during the application and hiring process, please contact Human Resources.

To learn more about YSSN view our website;