Case Manager

Canadian Mental Health Association | York Region & South Simcoe; Vaughan; On-site; CAD 56,000 - 68,000; Full time

Benefits offered by this job

HOOPP (Healthcare of Ontario Pension)

Job summary

Canadian Mental Health Association | York Region & South Simcoe seeks a permanent Case Manager for the Assertive Community Treatment Team (ACTT) – South West, based in Vaughan. The role supports clients 16+ with serious mental illness or addictions and involves community travel.

You will develop recovery-oriented plans, coordinate services, and advocate for client independence, with occasional evening/weekend hours and a 35-hour week.

Qualifications

• Degree or diploma in health or social services.
• Full registration with the relevant regulatory body (OCSWSSW or equivalent).
• 1+ year experience in a community-based setting with adults with serious mental illness.
• Second language relevant to the local community is an asset.
• Knowledge of the Ontario Mental Health Act and related acts.
• Ability to apply Recovery principles and empowerment-oriented practices.
• Knowledge of supports in York Region and South Simcoe.
• Valid Canadian G driver’s license and vehicle insurance for client transport.

Responsibilities

• Maintain a client caseload per standards; extensive travel may be required.
• Identify signs of trauma; provide referrals and short-term assistance.
• Initiate referrals to CMHA programs or external agencies.
• Collaborate with clients to set goals and promote independence.
• Use effective listening and maintain confidentiality.
• Assist clients in developing empowerment plans with long- and short-term goals.

Skills

Full registration

Recovery principles

Interagency collaboration

Travel within region

Cultural sensitivity

Education

Degree or diploma in health or social services

Job description

We deliver quality mental health and addictions services that promote recovery and health, and end stigma.

Our Values:

• Responsive to the needs of our clients, their families, and our communities
• Respectful in how we meet the needs of our clients and staff in each interaction
• Committed to delivering the highest quality of care, every time
• Innovative in our approach to meeting our clients’ and communities’ needs
• Inclusive in how we work and serve our clients

Team Values:

• We create belonging
• We build better

We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:

• HOOPP (Healthcare of Ontario Pension Plan)

Learn more about us by visiting: https://cmha-yr.on.ca/careers/

We are hiring a permanent Case Manager on our Assertive Community Treatment Team (ACTT) – South West

Closing Date: September 11, 2026

Position: Permanent, full-time, working 35 hours per week. Evening hours and weekends may be required.

Salary: $56,444-68,429 per annum, *Candidate experience will be considered when determining the starting salary.

Reason for Posting: An existing vacancy.

Location: The Case Manager will be working primarily in our Vaughan Office located at 8271 Keele St Unit 2, Vaughan, ON L4K 1Z1 and out in the community and will be required to travel within York Region and South Simcoe to visit clients and travel to clients homes.

Job Profile

The Case Manager works with clients 16 years of age and older who are experiencing significant difficulties in day-to-day and role functioning as a result of serious and persistent mental illness and/or addictions. The Case Manager collaborates with the client to identify strengths and needs and develop long term goals, short term objectives to match these goals, and concrete action steps to achieve the objectives. As part of this process individuals are assisted to acquire and use skills, and to connect with formal and informal supports, peer support, professional services, and resources to promote their recovery, improve their quality of life, and reduce the likelihood of relapse. Other duties as required.

The Case Manager collaborates with clients to provide individualized and flexible services to engage, support, and integrate clients into the community, and facilitate their use of resources and supports to maximize their independence and potential. The Case Manager adheres to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety. The Case Manager participates in individual and systemic advocacy initiatives to improve resource access and availability.

In addition to compliance with all organizational policies and procedures, the incumbent is also expected to behave ethically, demonstrate competence in effective communication and team building, demonstrate effectiveness in working in a collaborative environment, and demonstrate confidence in decision-making and building relationships.

Requirements

• A degree or diploma in the health or social services. Preference is given to a degree in a related discipline.
• Full registration and in good standing with the OCSWSSW or a regulatory body under the Regulated Health Professions Act
• One or more years of experience in a community-based organization working with adults with serious mental illness in the community.
• Second language (Italian, Mandarin, Cantonese, Punjabi, Spanish, and Farsi) reflecting the local community is an asset.
• Knowledge of the Ontario Mental Health Act, mental health reform principles, the Substitute Decisions Act, the Health Care Consent Act and PHIPPA requirements.
• Ability to apply Recovery principles and empowerment-oriented philosophies and practices in work with clients.
• Extensive knowledge of supports and services in York Region and South Simcoe, including formal and informal resources.
• Knowledge of systemic issues such as poverty, unemployment, stigma, medications and the isolation felt by individuals with serious mental health issues and their families.
• A valid Canadian Full G driver’s license, a minimum $1,000,000 third party liability insurance and proof that insurance covers use of personal vehicle to transport clients

Responsibilities

• Is familiar with, and adheres to Intensive Case Management Services Standards of the Ontario Ministry of Health and Long Term Care (October, 2012).
• Maintains a client caseload in accordance with the above standards, recognizing the need for extensive travel in some rural areas and intensiveness of contact with specific clients.
• Is familiar with signs and symptoms of trauma in clients and is able to respond appropriately in making referrals and providing short-term assistance to clients to help manage these symptoms.
• Initiates referrals to other CMHA programs or external agencies as required.
• Anticipates, understands, and responds to the needs of internal and external clients within organizational parameters in order to meet or exceed their expectations.
• Establishes a collaborative partnership with clients that involves non-judgmental listening and client-directed goal setting that fosters independence, self-determination, competence and hope, by employing empowerment/Recovery principles and practices.
• Uses effective listening skills to address the clients’ issues and needs.
• Informs clients of confidentiality requirements and limitations of confidentiality.
• Assists clients in developing individual empowerment plans that include discussion of their strengths and needs, setting of long and short-term goals, establishing methods to address the goals, and creating target gates.

The statements above are intended to describe the general nature and level of work being performed by an individual assigned to the job. This information is not constructed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job.

This position reports to and is supervised by the Manager, People and Teams.

Working Conditions: Desk work up to 7 hours a day in standard shared office environment, meetings clients in community and their homes, extensive travel in York Region and South Simcoe, evening and weekends may be required.

Disclaimer: In keeping with mental health reform, best practices, funding and direction this position may later require knowledge, skills, abilities and working conditions not noted here.

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

• Racialized Persons
• Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.