Membership Records Clerk

BC General Employees' Union (BCGEU); Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a detail-oriented Membership Records Clerk to support its Membership Records Staff. This role involves managing and updating member data, ensuring accuracy, and collaborating with various departments to facilitate seamless operations. The ideal candidate will possess strong data entry skills, a high school diploma, and a commitment to excellent customer service. Join a dynamic team dedicated to supporting its members while enhancing your skills in a collaborative environment. If you're organized, analytical, and ready to make a difference, this opportunity is perfect for you.

Qualifications

• 2-4 years of administrative experience in data management.
• High school diploma required for this role.

Responsibilities

• Accurately enter and maintain member data in various systems.
• Collaborate with finance for dues payments and reporting.
• Provide excellent customer service to members and departments.

Skills

Data Entry

Data Maintenance

Data Retrieval

Customer Service

Analytical Skills

Organizational Skills

Education

High School Diploma

2-4 years' Administrative Experience

Tools

UnionWare

Microsoft Office

Adobe Acrobat

Confluence

Jira Service Desk

Job description

Direct message the job poster from BC General Employees' Union (BCGEU)

Human Resources at BC General Employees' Union (BCGEU)

CLERK – MEMBERSHIP RECORDS (L3)

BCGEU HEADQUARTERS OFFICE

JOB ID: MU028

JOB SUMMARY:

Reporting to the Director of Development and Records, the Membership Records Clerk works to support the Membership Records Staff Representatives and is responsible for updating and maintaining the union’s member data under the direction of Staff Representatives.

Term of assignment: 3 month or return of incumbent

KEY RESPONSIBILITIES:

• Data Entry - accurately and efficiently enter data into databases, spreadsheets, and other systems from various sources, including paper documents.
• Data Maintenance - following departmental procedures and guidelines, maintain and update member data. This could include posting structured data files to a database or manually resolving exceptions when data is inconsistent across sources, among other tasks.
• Data Retrieval - retrieve and compile data from databases and combine with data from other sources using excel.
• Collaborate with Finance department - work with Finance department staff on cross-department processes to validate and process dues payments and reports.
• Correspondence - correspond with external data suppliers, including employers providing member and financial data to identify, investigate, and resolve issues with supplied data.
• Data Validation - review and verify data for errors, inconsistencies, and duplication, correcting any discrepancies as needed.
• Reporting - assist in generating reports, summaries, and presentations based on data for internal and external stakeholders.
• Collaboration - work closely with other departments to support them in their data needs and ensure data provided back to Membership Records adheres to the proper data quality standards.
• Customer Service - provide excellent support to members and other departments through prompt replies and effective communication.
• Compliance - adhere to BCGEU data management and financial policies, procedures, and standards to ensure data accuracy, integrity, and confidentiality of personal and private information.
• Office Operations - operate office equipment, including photocopies and card printers, manage physical and digital files, and take meeting minutes.
• Continuous Improvement - identify opportunities to improve data management processes and procedures.

EDUCATION & RELEVANT EXPERIENCE:

• 2-4 years' administrative experience
• High school diploma

KNOWLEDGE, SKILLS, & ABILITIES:

• Experience using UnionWare or other SQL based and relational databases.
• Proficient in Microsoft Office, Teams, Adobe Acrobat, Confluence, and Jira Service Desk or similar office productivity software .
• Demonstrable analytical and critical thinking skills.
• Ability to work independently and as part of a team.
• Ability to be highly organized and detail oriented.
• Good telephone manner and excellent customer service skills.
• Ability to set priorities and work within time limits.
• A strong understanding of BCGEU’s structure (preferred).

SALARY:

$36.43- $39.67 per hour

Please note that temporary and probationary employees are not eligible for remote work arrangements.

Hours of work are 32 hours, four days per week.

The BCGEU supports employment equity. Indigenous workers, workers of colour, women, LGBTQ2SI+ workers, and workers with disabilities are encouraged to apply for positions with the BCGEU.

Submit applications no later than 5:00 pm, Sunday, May 11, 2025.

HOW TO APPLY:

Please include only one attachment with your application. If you need to include both a cover letter and a resume, combine them into a single file before uploading. Please reference the Position Title and the Job ID in the subject line when submitting your application. Applications with multiple attachments may be rejected.

Resumes will be accepted by e-mail to: [e-mail]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Temporary

Job function

• Job function

  Administrative

• Industries

  Civic and Social Organizations

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