Membership Experience Associate - Part Time

Cloudinary; Toronto; On-site; CAD 20,000 - 29,000; Part time

Benefits offered by this job

Discounted JCC Membership

Flexible, people-centered environment

Job summary

The Jewish Community Centre (JCC) in Toronto's North York area is seeking a Membership Experience Associate. You will greet members, answer questions, promote programs, and help new members feel at home while supporting sales and program teams.

Candidates should have at least one year in a customer-facing role, excellent English communication, and a positive, collaborative approach. Hebrew or Russian language skills are a plus, and flexibility for evenings and weekends is desired.

Qualifications

• At least one year in a customer facing role.
• Excellent oral and written communication in English (Hebrew or Russian is an asset).
• Positive and optimistic approach in problem solving and teamwork.
• Ability to multitask and manage multiple priorities effectively.
• Strong technological skills and ability to support members who need guidance.
• Commitment to the mission of the JCC and comfort working for a non-profit.
• A passion for serving in the Jewish community.

Responsibilities

• Greet and assist members and guests, ensuring a positive first and last impression.
• Provide accurate information about JCC programs, services, and events via in-person, phone, and emails.
• Promote and sell JCC programs, classes, and events.
• Stay informed on program updates and new offerings.
• Provide wayfinding assistance and distribute towels and wristbands at the main desk.
• Handle administrative tasks as needed.
• Support sales and service teams with tours, introductions, bookings, and onboarding.
• Address and resolve complaints, escalating to a supervisor when needed.
• Ensure smooth communication and shift transitions within the team.
• Submit and follow up on maintenance requests with facilities and management.
• Represent the JCC by engaging with members and guests and making them feel at home.
• Participate in JCC programs and events to enhance the community experience.

Skills

Customer service

Communication

Multitasking

Teamwork

Tech savvy

Non-profit experience

Hebrew/Russian asset

Job description

PJCC MEMBERSHIP EXPERIENCE ASSOCIATE

Location: Prosserman JCC, 4588 Bathurst Street, North York ON (Bathurst and Sheppard)Rate: From $18.00 per hourRequired Shifts:

Who We Are:

The Jewish Community Centre (JCC) is more than just a workplace—it’s a vibrant hub of culture, connection, and community. As one of the largest engagement platforms in the Greater Toronto Area, we offer a diverse range of programs, including arts, fitness, education, daycare, summer camps, and more. With a bold goal to triple our community engagement by 2026, we are on a transformative path to become the beating heart of Jewish life in the region. Join us in shaping the future of the JCC experience for 75,000+ people annually!

Are you our next Membership Experience Associate?

At your core, you're a superb community connector with a strong flair for helping people and providing exceptional customer service. Jewish culture, traditions, and a connection to Israel are evident in your passionate and friendly interactions. You are also able to work a flexible schedule including some evenings and weekends. Your English language skills are superior, oral and written, and if you speak Hebrew and/or Russian it is a huge asset. This position supports our front-line Membership Sales and Programs teams by providing the following essential service functions:

• Greet and assist members and guests, ensuring a positive first and last impression.
• Provide accurate and helpful information about JCC programs, services, and events through in-person interactions, phone calls and emails.
• Promote and sell JCC programs, classes, and special events.
• Stay informed on program updates and new offerings.
• Provide wayfinding assistance, distribute towels and wristbands at the main floor atrium desk.
• Handle administrative tasks as needed.
• Support sales and service teams with tours, introductions, meeting bookings, confirmations, and new member onboarding.
• Professionally address and resolve complaints, escalating to a supervisor when necessary.
• Ensure smooth communication and shift transitions within the team.
• Submit and follow up on maintenance requests with facilities and property management.
• Represent the JCC by engaging with members and guests, helping them feel 'at home.'
• Actively participate in JCC programs and events to enhance the community experience.

What do you bring?

• At least one year in a customer facing role
• Excellent oral and written communication in English (Hebrew or Russian is an asset)
• A positive and optimistic approach in problem solving and team collaboration
• Ability to multitask and manage multiple priorities effectively
• Strong technological skills and ability to support members who need guidance
• Commitment to the mission of the JCC and comfortable working for a non-profit organization
• A passion for serving in the Jewish community

Benefits

• Discounted JCC Membership – Access to our fitness centers, classes, and programs.
• A flexible, people-centered work environment that values your well-being.

We welcome candidates from all backgrounds and experiences—don’t self-select out if you don’t meet every requirement.

We appreciate your application; however, we will only be contacting the candidates we wish to interview.