Membership Coordinator (Full-Time)

Altea; Toronto; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonus

Complimentary Altea membership and +1

Group benefits

Vacation package + paid Flex days

Job summary

Altea is Canada’s premier fitness and wellness destination, seeking a Sales and Acquisition professional to convert inbound leads, prospect actively, and deliver premium tours. You will protect retention, own your pipeline, and contribute to a growing member community with integrity.

Ideal candidates have 1–3 years in sales or customer-facing roles, strong communication, and familiarity with CRM tools. This role is based in Toronto with opportunities for growth within a premium health club

Qualifications

• 1–3 years of experience in a sales, membership, or customer-facing role.
• Demonstrated ability to convert leads and manage a sales pipeline with discipline and follow-through.
• Strong written and verbal communication skills; comfortable on the phone, in person, and over email.
• Experience with CRM platforms or membership management systems is an asset.
• A genuine interest in health, fitness, and wellness.

Responsibilities

• Convert inbound leads: respond quickly, book tours, guide prospects through the membership experience.
• Drive outbound prospecting: build your pipeline through community outreach and referrals.
• Deliver exceptional tours: create a premium first experience of Altea.
• Protect retention: renewals and at-risk member outreach.
• Own your pipeline: keep leads, follow-ups, and conversions organized and current.

Skills

Lead conversion

Prospecting

Pipeline management

Communication

CRM experience

Tools

CRM platforms

Membership management systems

Job description

Flexible availability to work until late evenings and weekends is required.

Altea is Canada’s premier fitness and wellness destination. Multiple boutique studios, modern recovery, and lifestyle amenities, all under one roof, for one membership. We bring together the quality of a standalone boutique with the breadth of a full service club, and we deliver an experience that members build their week around. Everything we do is designed to deliver a premium member experience.

What You'll Do

• Convert Inbound Leads: Respond to inquiries quickly, book tours, and guide prospects through the Altea membership experience with genuine enthusiasm and zero pressure.
• Drive Outbound Prospecting: Build your pipeline through community outreach, referral programs, local partnerships, and proactive follow up. You do not wait for leads to come to you.
• Deliver Exceptional Tours: A tour at Altea is not a walkthrough. It is the first experience someone has with what will become part of their daily life. You make it feel that way.
• Protect Retention: Membership renewals and at risk member outreach are part of your job. You notice when engagement drops and you do something about it before a cancellation request comes in.
• Own Your Pipeline: You track your leads, your follow ups, and your conversions with discipline. Your pipeline is organized, current, and honest.

Who You Are

• Natural with people. You read a room quickly and know when someone needs more information and when they need to be heard. You adjust without being asked to.
• Hungry without being pushy. You care about your numbers because you care about the outcome, for the member and for the club. You follow up because you know the value of what you are offering, not because you are chasing a quota.
• Honest and grounded. You don't oversell. You find the right membership for the right person, and that integrity is what builds the kind of member community Altea is known for.
• Proud of where you work. When you give a tour, it shows. When you talk about Altea, it is not a script. It is something you genuinely believe in.

What We're Looking For

• 1–3 years of experience in a sales, membership, or customer-facing role. Fitness or hospitality experience is an asset.
• Demonstrated ability to convert leads and manage a sales pipeline with discipline and follow-through.
• Strong written and verbal communication skills; you are comfortable on the phone, in person, and over email.
• Experience with CRM platforms or membership management systems is an asset.
• A genuine interest in health, fitness, and wellness. You do not need to be an athlete, but you need to believe in what Altea offers.
• Valid Standard First Aid and CPR-C, maintained annually.
• Criminal Background Check required prior to commencement.

What You'll Earn

This role is compensated at a level that reflects the standard we hold and the calibre of person we're looking for. All rates of pay are confidential. Beyond base, you'll receive a performance bonus tied to membership results, complimentary Altea membership and a Plus One, group benefits, and an extensive vacation package plus paid Flex days.

Success Looks Like

Your lead response time is fast, your tour conversion rate is strong, and your pipeline is never stale. Prospects feel informed and genuinely excited, not pressured. Members you've onboarded are engaged, retained, and referring people they care about. The Sales and Acquisition Manager trusts your pipeline because you keep it honest.

We are an equal opportunity employer and believe in treating everyone fairly regardless of race, ancestry, place of origin, colour, ethnic origin, national origin, language, citizenship, creed, religion, sex, sexual orientation, age, marital status, gender identity, gender expression, record of offences, disability, or any other legally protected factors. Accommodations are available upon request.

AI Disclosure: To support our hiring process, artificial intelligence–based tools may be used to assist with screening and assessment activities, alongside human review.

We thank you for your interest; however, only candidates selected for an interview will be contacted.