Member Travel Advisor — Plan, Book & Save

CAA Club Group; Brandon; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Defined contribution plan

Personal spending account

Travel discounts

Wellness program

Job summary

CAA Club Group in Brandon, MB, is hiring a Travel Consultant full-time on site. You will counsel members by phone or in person, recommend travel plans, and sell domestic and international travel products including flights, trains, cruises, tours, insurance and car rentals.

You will promote CAA memberships, support partnerships, and manage tickets and passenger records using Apollo Focal Point CRS, SAP, and Sales Automation. Excellent knowledge of Windows/Office is required.

Qualifications

• Graduate of Post Secondary Education Program in Travel Counselling.
• Enrolment in or accreditation as a CITC (Canadian Institute of Travel Consultants) or Certified Travel Consultant (CTC).
• Three (3) years of experience in a Travel Consultant (Agent) position.
• Certification in Apollo (Focal Point) GDS.
• Working knowledge of Microsoft Windows and Microsoft Office applications.

Responsibilities

• Utilizes the Connections methodologies to identify and counsel members and clients via the telephone or in person in order to sell travel products and services.
• Makes recommendations on all aspects of travel planning to improve trip, save money, and enhance the quality of the travel experience.
• Sells all travel products including domestic and international air, train, cruise, tour, CAA exclusive group departures, travel insurance, hotel, and car reservations
• Promotes CAA memberships and all CAA products, services, and benefits
• Support all CAA/AAA preferred partnerships and marketing initiatives
• Research client request, quotes fares and schedules, issues tickets, and prepares all required travel related documents and applications.
• Advises client of product terms and conditions.
• Creates accurate computerized passenger records using Apollo Focal Point Computer Reservation System (CRS), SAP System and Sales Automation.
• Establishes and maintains member's travel files, accepts and processes payments, refunds, lost tickets, and documents.
• Displays a positive attitude towards CCG product, services, and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Participates in the resolution of client complaints.
• Performs other job-related duties as assigned
• Role is full-time on site in the Brandon, Manitoba location

Job description

CAA Club Group in Brandon, MB, is hiring a Travel Consultant full-time on site. You will counsel members by phone or in person, recommend travel plans, and sell domestic and international travel products including flights, trains, cruises, tours, insurance and car rentals.

You will promote CAA memberships, support partnerships, and manage tickets and passenger records using Apollo Focal Point CRS, SAP, and Sales Automation. Excellent knowledge of Windows/Office is required.