Member Services Counselor: Travel & Benefits Advisor

Echelon 56; Winnipeg; Hybrid; CAD 40,000 - 50,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Product and service discounts

Job summary

CAA Club Group is seeking a Full Time Member Services Counsellor at St. Anne's Road, Winnipeg, MB. The role focuses on assisting members with memberships, travel routings, hotel reservations, and information on all CAA products and benefits.

You will counsel members on routes and travel details, process inquiries in SAP, and ensure accurate transactions. A post-secondary education in Insurance is preferred, with strong Microsoft Office and map/navigation knowledge.

Qualifications

• Post-Secondary education in Insurance preferred.
• Working knowledge of Microsoft Windows and Microsoft Office applications.
• Demonstrated knowledge of maps, routings, points of interest and symbols, geography, destinations and appropriate reference materials.

Responsibilities

• Receives, counsels, and processes inquiries from clients regarding memberships, membership benefits, travel routings, hotel reservations, travel health insurance and information on all CAA products, services, and benefits.
• Utilizes the CAA methodologies to identify and sell relevant products and services to members and customers.
• Counsels members regarding route selection, points of interest, construction areas, road conditions, mileage, driving times, toll information, and other relevant travel information available.
• Utilizes relevant CAA partner websites to counsel and process various product transactions
• Verifies key information with clients and makes appropriate data entries in the SAP system in order to complete and fulfill all transactions following established procedures.
• Receives and responds to members or other staff regarding problems with CAA Products and Services, and takes action to investigate, process, and resolve the situations.
• Completes all monetary transactions, accounting procedures and inventory control procedures according to established procedures.
• Displays a positive attitude towards CCG product, services and initiatives
• Demonstrate daily, the Core Values & Service Principles of CCG
• Replenish stock items as required.
• Performs other job-related duties as assigned.

Skills

Microsoft Office

Maps & routing knowledge

Customer service

Education

Post-Secondary education in Insurance

Job description

CAA Club Group is seeking a Full Time Member Services Counsellor at St. Anne's Road, Winnipeg, MB. The role focuses on assisting members with memberships, travel routings, hotel reservations, and information on all CAA products and benefits.

You will counsel members on routes and travel details, process inquiries in SAP, and ensure accurate transactions. A post-secondary education in Insurance is preferred, with strong Microsoft Office and map/navigation knowledge.