Member Success Specialist

Healthcare of Ontario Pension Plan Trust Fund Company; Toronto; On-site; CAD 52,400 - 75,000; Full time

Benefits offered by this job

Defined benefit pension plan

Health and dental benefits

Yoga classes

Meditation workshops

Nutritional consultations

Wellness seminars

Parental leave top-up

Health Spending Account

Job summary

Healthcare of Ontario Pension Plan (HOOPP) in Ontario is seeking a customer service professional to educate and inform customers in a fast-paced, team-based setting. You will provide world-class assistance and help individuals understand complex concepts with clarity.

The role emphasizes clear communication, collaboration, and a positive, can-do attitude. Fluency in English is essential, French is an asset, and formal education supports success.

Qualifications

• Completed a college or University degree, or combination of work experience.
• Superior communication skills (both verbal and written) and experience working on a team.
• The ability to multi-task and stay organized.
• Critical thinking and problem-solving skills.
• A “can do” positive attitude.
• Bilingual speaking skills (EN/FR) is an asset.

Responsibilities

• Providing world-class customer service.
• Helping people by providing education and information so that the concepts are easily understood.
• Working in a fast paced, professional, and friendly team-based environment.

Skills

Communication

Multi-tasking

Critical thinking

Positive attitude

Bilingual EN/FR (asset)

Education

College/University degree

Job description

Healthcare of Ontario Pension Plan (HOOPP) in Ontario is seeking a customer service professional to educate and inform customers in a fast-paced, team-based setting. You will provide world-class assistance and help individuals understand complex concepts with clarity.

The role emphasizes clear communication, collaboration, and a positive, can-do attitude. Fluency in English is essential, French is an asset, and formal education supports success.