Member Services Specialist

Healthcare of Ontario Pension Plan Trust Fund Company; Toronto; On-site; CAD 52,400 - 75,000; Full time

Benefits offered by this job

Defined benefit pension plan

Health and dental benefits

Yoga classes

Meditation workshops

Nutritional consultations

Wellness seminars

Parental leave top-up

Health Spending Account

Job summary

Healthcare of Ontario Pension Plan (HOOPP) in Ontario is seeking a customer service professional to educate and inform customers in a fast-paced, team-based setting. You will provide world-class assistance and help individuals understand complex concepts with clarity.

The role emphasizes clear communication, collaboration, and a positive, can-do attitude. Fluency in English is essential, French is an asset, and formal education supports success.

Qualifications

• Completed a college or University degree, or combination of work experience.
• Superior communication skills (both verbal and written) and experience working on a team.
• The ability to multi-task and stay organized.
• Critical thinking and problem-solving skills.
• A “can do” positive attitude.
• Bilingual speaking skills (EN/FR) is an asset.

Responsibilities

• Providing world-class customer service.
• Helping people by providing education and information so that the concepts are easily understood.
• Working in a fast paced, professional, and friendly team-based environment.

Skills

Communication

Multi-tasking

Critical thinking

Positive attitude

Bilingual EN/FR (asset)

Education

College/University degree

Job description

Why you’ll love working here

• high-performance, people-focused culture
• our commitment that equity, diversity, and inclusion are fundamental to our work environment and business success, which helps employees feel valued and empowered to be their authentic selves
• learning and development initiatives, including workshops, Speaker Series events and access to LinkedIn Learning, that support employees’ career growth
• membership in HOOPP’s world class defined benefit pension plan, which can serve as an important part of your retirement security
• competitive, 100% company-paid extended health and dental benefits for permanent employees, including coverage supporting our team's diversity and mental health (e.g., gender affirmation, fertility and drug treatment, psychological support)
• benefits of $2,500 per year, parental leave top-up, and a health spending account
• optional post-retirement health and dental benefits subsidized at 50%
• yoga classes
• meditation workshops
• nutritonal consultations
• wellness seminars
• the opportunity to make a difference and help take care of those who care for us, by providing a financially secure retirement for Ontario healthcare workers

Qualifications / Skills

• Completed a college or University degree, or combination of work experience.
• Superior communication skills (both verbal and written) and experience working on a team.
• The ability to multi-task and stay organized.
• Critical thinking and problem-solving skills.
• A “can do” positive attitude.
• Bilingual speaking skills (EN/FR) is an asset.

Responsibilities

• Providing world-class customer service.
• Helping people by providing education and information so that the concepts are easily understood.
• Working in a fast paced, professional, and friendly team-based environment.

Compensation & Benefits

The expected annual base salary range for this role is: $52,400 - $75,000 CAD

The actual base salary offered to the successful candidate may vary based on multiple factors including, but not limited to, individual's expertise and level of experience applicable to the role they are being offered.

This role is eligible to participate in discretionary incentive plan(s), subject to the terms and conditions of the applicable incentive plan text.

HOOPP may use artificial intelligence tools to assist in screening, assessing and selecting applicants for this position. These tools support our recruitment process but do not replace human judgment and decision-making.

About HOOPP

Founded in 1960 by the Ontario Hospital Association, the Healthcare of Ontario Pension Plan (HOOPP) is one of Canada’s strongest and most stable defined benefit pension plans. For over 65 years, HOOPP has delivered on its pension promise to Ontario’s healthcare workers, now serving more than 504,000 members and 870 employers across the province. With offices in Toronto and London, HOOPP manages a global, diversified multi-asset portfolio. One of Canada’s Maple 8 pension plans, HOOPP oversees $132 billion in assets and remains fully funded, supported by strong risk-adjusted returns, stable contribution rates for more than 20 years and independent governance. Our strength is powered by our people who bring HOOPP’s mission, vision and values to life and play a crucial role in helping us succeed. We are a purpose-driven organization committed to building an equitable, diverse and inclusive workplace where different perspectives drive better outcomes. We look for talented, forward-thinking individuals who want their work to have real impact on the lives of others. We believe an equitable, diverse and inclusive (EDI) workplace is integral to cultivating a positive culture. We integrate fair and inclusive practices into our programs and processes, creating equal opportunity and establishing a consistent employee experience across our organization.

If you need accommodation at any point in our recruitment process, please advise your recruiter or email us [e-mail] we will be happy to consult with you so that arrangements can be made for reasonable accommodation.