Member Services Staff

Scarborough Campus Students' Union; Toronto; Hybrid; CAD 21,000 - 30,000; Part time

Job summary

Scarborough Campus Students’ Union (SCSU) is seeking a part-time, contract-based Member Services Assistant to support front-desk operations at the University of Toronto Scarborough. The role includes live chat responses, ticket sales, and assisting with health plan education for students.

Ideal candidates are organized, customer-service oriented, and able to work 10am–2pm EST on Wednesdays and Thursdays. Prior experience and knowledge of SCSU services are assets.

Qualifications

• Flexible schedule to meet office demands.
• Able to operate in a fast paced environment.
• Previous experience is an asset.
• Knowledge of SCSU services & operations.

Responsibilities

• Respond to SCSU Live Chat inquiries, schedule appointments.
• Assist students and educate on the SCSU Health and Dental Plan.
• Sell tickets for events and TTC Presto fares.
• Facilitate posting on SCSU poster boards.
• Promote SCSU initiatives and campaigns.
• Answer telephone and reply to general inquiry emails.
• Balance cash register and till; manage inventory as needed.
• Keep the office and reception area clean and organized.
• Operate Office Suite and Adobe Creative Suite.

Skills

Customer Service

Communication

Cash Handling

Office Software

Teamwork

Tools

Adobe Creative Suite

Office Suite

Printing & Faxing Equipment

Job description

Organization Scarborough Campus Students' Union (SCSU)

Position Type Part-time, Contract

Number of Positions Available One (1)

Remuneration $18.60/hour

Contract Duration Semesterly

Reports To Internal Coordinator

The Scarborough Campus Students’ Union (SCSU) is the not-for-profit organization that represents all full-time and part-time undergraduate students at the University of Toronto Scarborough and provides to its members a broad range of advocacy, services and events.

Additional Notes: We are only looking to hire one (1) individual who is available to work Wednesday/Thursday Mornings. These shifts take place between 10am - 2pm Eastern Standard Time.

POSITION SUMMARY

Recognizing that the function of the Members’ Service Staff is to embrace a broad range of roles and responsibilities of the SCSU operation, it is important to note that not all functions are contained within this position description, and the position itself will be ever-changing and adaptive. Nevertheless, specific roles and responsibilities allocated to this position include, but are not limited to the following:

Respond to SCSU Live Chat student inquiries, including scheduling appointments and dedicatedly responding to student requests

Assisting students and educating student on the SCSU Health and Dental Plan

Sales of various tickets, including but not limited to SCSU events, TTC Presto fares etc.

Facilitating Posting on SCSU Poster Boards

Promoting SCSU initiatives and campaigns

Awareness and sensitivity to issues including, but not limited to: trans/bi/homophobia, sexism, racism, ageism etc.

Knowledge about the Scarborough Campus Students’ Union including, but not limited to their services, events and campaigns.

Customer Service Experience

Cash Register, Point of Sale experience and till balancing

Inventory taking

Printing and Faxing Experience

Composing of letters

Answering the telephone, taking messages, replying to general inquiry emails.

Being flexible and cooperative in helping to keep the SCSU office running smoothly and efficiently

Possess knowledge of operating systems, Office suite and Adobe Creative Suite.

Manage Student Centre booking schedules and rooms

Must possess a professional and diligent work ethic with University of Toronto Scarborough students and staff

In consultation with the Internal Coordinator, keep the office and reception area clean

Assisting with tasks assigned by the Internal Coordinator.

REQUIRED SKILLS AND EXPERIENCE

Able to work a flexible work schedule to meet office demands to service the student body

Able to operate effectively in a fast paced environment

Previous experience is a definite asset

Great understanding of SCSU Services & Operations

DESIRED ATTITUDES

Highly motivated and dedicated individual that is enthusiastic.

Ability to thrive in a fast-paced and pressured environment.

Highly organized, and able to meet demands on time.

Please Note: The Scarborough Campus Students’ Union (SCSU) is an independently incorporated organization working within the University of Toronto community. This position is NOT a University of Toronto staff position.

Member of the Canadian Federation of Students, Local 99