Member Services Staff

Seneca Student Federation Inc.; Toronto; On-site; CAD 21,000 - 30,000; Part time

Job summary

Seneca Student Federation Inc. is seeking a highly organized Member Services Staff to handle inquiries about SSF services, events, and policies via live chat or in-person, while delivering excellent customer service.

The role involves informing students about SSF health and dental plans, insurance forms, and on-/off-campus outreach, with regular meetings with the Manager, Member Services. Strong communication and multitasking are essential.

Qualifications

• Must be currently enrolled in a full-time Seneca Polytechnic program during Fall 2026
• Must reside in Ontario
• Must have a valid Social Insurance Number
• Must have an account with a Canadian bank

Responsibilities

• Answer questions regarding SSF services, events, and policies via live chat or in-person
• Inform students of the SSF’s Health and Dental Insurance Plan, Shuttle Bus Service and other SSF services
• Assist with the completion of insurance claim forms and related questions regarding the domestic student health and dental plan
• Communicate with internal and external clients
• Meet regularly with Manager, Member Services
• Develop and maintain contacts with relevant organizations/ departments/ services/ programs on- and off-campus
• Adhere to SSF and Seneca College Policies, Seneca College Code of Conduct
• Ensure excellent levels of customer service
• Provide helpful information to clients
• Must be flexible to work all hours of the day and weekends

Skills

Organizational skills

Interpersonal skills

Written communication

Verbal communication

High energy

Public speaking

Problem solving

Multitasking

Conflict management

Familiar with Zoom/Webex/Teams

MS Word

MS Excel

PowerPoint

Education

Full-time Seneca Polytechnic program (Fall 2026)

Ontario resident

Valid Social Insurance Number

Canadian bank account

Tools

MS Word

MS Excel

PowerPoint

Zoom

Webex

Teams

Job description

We are looking for highly organized and energetic candidates with excellent interpersonal skills for the Member Services Staff position, accountable directly to the Manager, Member Services

Key Responsibilities

• Answer questions regarding SSF services, events, and policies via our live chat or in-person
• Inform students of the SSF’s Health and Dental Insurance Plan, Shuttle Bus Service and other SSF services
• Assist with the completion of insurance claim forms and related questions regarding the domestic student health and dental plan
• Communicate with internal and external clients
• Meet regularly with Manager, Member Services
• Develop and maintain contacts with relevant organizations/ departments/ services/ programs/etc. on and off-campus
• Adhere to SSF and Seneca College Policies, Seneca College Code of Conduct
• Ensure excellent levels of customer service
• Provide helpful information to clients
• Must be flexible to work all hours of the day and weekends

Requirements

• Outstanding organizational skills
• Diligence and attention to detail
• Exceptional interpersonal skills and a friendly demeanour
• Excellent written and verbal communication skills
• High energy levels
• Public Speaking
• Good problem-solving skills
• Ability to perform under stressful situations
• Excellent multitasking ability
• Conflict management skill
• Familiarity with online platforms (Zoom, Webex, Teams)
• Excellent Word, Excel, and PowerPoint knowledge

Qualifications

• Must be currently enrolled in a full-time Seneca Polytechnic program during the Fall 2026 semester
• Must reside in Ontario
• Must have a valid Social Insurance Number
• Must have an account with a Canadian bank

Learning Outcomes

• Through the work experience gained in this role, by the end of their term, the Member Services Staff will be able to:
• Analyze the impact of cultural and experiential differences on organizational objectives, operations, and practices.
• Develop strategies to build positive personal and professional, group and network relationships.
• Analyze issues, risks, and limitations, and collaborate with diverse groups and interests to reach consensus and create opportunities.
• Understand the importance of supporting integrative diversity, inclusive groups and effective communication from an operational and manager’s perspective.
• Develop proficiency in understanding and implementing effective strategies in communication, management, negotiation, and operations.

Essential Employability Skills

• Respond to written, spoken, or visual messages in a manner that ensures transparent, effective, and timely communication
• Interact with others in groups or teams in ways that contribute to effective working relationships and the achievement of goals
• Use critical thinking skills to anticipate and solve problems
• Interact with others in groups or teams to support effective coordination and contribute to effective working relationships and the achievement of goals
• Manage the use of time and other resources to complete projects
• Take responsibility for one’s actions, decisions, and consequences

Equity, Diversity & Accessibility

The Seneca Student Federation (SSF) is committed to fostering an inclusive, equitable, and accessible workplace that reflects the diversity of the Seneca community. SSF welcomes applications from individuals of all backgrounds and identities and is committed to providing accommodation throughout the recruitment process in accordance with applicable accessibility legislation. Applicants requiring accommodation are encouraged to contact the Manager, Human Resources [e-mail] at any stage of the hiring process.

Last Date to Apply: September 23, 2026, by 5:00 p.m.