Customer Service Representative

Toronto-Pan-Am-Sports-Centre; Toronto; On-site; CAD 38,000 - 46,000; Full time

Benefits offered by this job

Flexible Hours

Free membership to the Centre

Complimentary Corporate Events

Vendor discounts on mobility, clothing

Vendor discounts on events

Job summary

Toronto Pan Am Sports Centre Inc. is seeking a customer service oriented individual to support membership processes, answer inquiries, and assist with program information and registration.

The role involves facility tours, cash reconciliation, and delivering excellent service to members. You will be a friendly, outgoing team member with at least a year in customer service, proficient with computer systems, and able to handle challenging situations.

Qualifications

• Completion of High School Diploma or equivalent.
• Minimum of one year of experience in membership service, customer service, or retail.
• Problem solving, decision making, multi-tasking, and time management skills.
• Outstanding interpersonal and communication skills.
• Ability to handle difficult situations and customer concerns with confidence.
• Strong computer proficiency; preference given to those with experience in CLASS, Fusion, EZ Facility, Salesforce and Slack software.
• Knowledge of UTSC and City of Toronto computer applications, policies and procedures preferred.
• A friendly, outgoing, motivated and welcoming personality.
• Current Standard First Aid or Intermediate First Aid and CPR-C certification is mandatory.

Responsibilities

• Providing information and answer questions about Toronto Pan Am Sports Centre;
• Processing memberships;
• Conducting facility tours;
• Assisting with program information and registration;
• Accurately reconciling daily cash;
• Participating in delivery of services to members to ensure excellence;
• Escalating issues to Lead Customer Service Representative, Supervisor or Manager as necessary;
• Communicating in a friendly and courteous manner when answering phones, transferring calls, and taking messages;
• Maintaining a clean, supplied and organized member service desk;
• Acting as a representative on behalf of the University of Toronto Scarborough Campus and City of Toronto;
• Attending all training sessions; and other duties as assigned.

Skills

Customer service

Problem solving

Multi-tasking

Time management

Interpersonal skills

Communication skills

Computer proficiency

Salesforce

Slack

CLASS

Fusion

EZ Facility

Education

High School Diploma

Tools

CLASS

Fusion

EZ Facility

Salesforce

Slack

Job description

At the Toronto Pan Am Sports Centre Inc. we can offer you:

• Flexible Hours
• Free membership to the Centre
• Complimentary Corporate Events
• Discounts with various vendors on items such as mobility, clothing, events, etc.

The key responsibilities of the role include, but are not limited to:

• Providing information and answer questions about Toronto Pan Am Sports Centre;
• Processing memberships;
• Conducting facility tours;
• Assisting with program information and registration;
• Accurately reconciling daily cash;
• Participating in delivery of services to members to ensure excellence;
• Escalating issues to Lead Customer Service Representative, Supervisor or Manager as necessary;
• Communicating in a friendly and courteous manner when answering phones, transferring calls, and taking messages;
• Maintaining a clean, supplied and organized member service desk;
• Acting as a representative on behalf of the University of Toronto Scarborough Campus and City of Toronto;
• Attending all training sessions; and other duties as assigned.

The successful candidates will possess the following qualifications:

• Completion of High School Diploma or equivalent;
• Minimum of one year of experience in membership service, customer service, or retail;
• Problem solving, decision making, multi-tasking, and time management skills;
• Outstanding interpersonal and communication skills;
• Ability to handle difficult situations and customer concerns with confidence;
• Strong computer proficiency; preference given to those with experience in CLASS, Fusion, EZ Facility, Salesforce and Slack software;
• Knowledge of University of Toronto Scarborough Campus (UTSC) and City of Toronto computer applications, policies and procedures preferred;
• A friendly, outgoing, motivated and welcoming personality;
• Current Standard First Aid or Intermediate First Aid and CPR-C certification is mandatory.

Hours of work:

Successful candidate(s) must be available to work daily shifts between the hours of 4:45 am to 12:00 am including weekends.

A legacy of the Toronto Pan Am and Parapan Games, the Toronto Pan Am Sports Centre (TPASC) is where community meets excellence. Located in the heart of Scarborough, the Centre is co-owned by the City of Toronto and the University of Toronto and operated by TPASC Inc.

Since opening in September 2014, TPASC has served as a world-class home for elite athletes and community members alike. The largest sport new build for the 2015 Pan Am and Parapan Am Games and the largest infrastructure investment in Canadian amateur sport history, the Centre was built not just for competition, but for life. For every age, every background and every level of performance. At TPASC, community participation and high performance do not simply coexist here, they elevate one another. Each contributing to the energy that defines this Centre, from first experiences in sport to world-class achievement.

The 312,000-square-foot Toronto Pan Am Sports Centre includes two internationally sanctioned 10-lane, 50-metre pools, a world-class dive pool and dryland dive-training facilities, a four-court gymnasium, an indoor running track, studio spaces, and a state-of-the-art fitness centre. Here, you’ll find the offices of several national and provincial sport organizations, including the Canadian Sport Institute Ontario Head Office (CSIO). In addition to housing the head office space, CSIO provides best-in-class facilities and services that elevate high-performance athletes and performance.

Our mission is simple: to support and promote collaborative, inclusive and world-class sport and recreational experiences. From high-performance training to drop-in recreation, from student athletes to first-time swimmers, TPASC is committed to ensuring that sport and recreation remain accessible to all. Here, every story matters and every journey has a place. Here, we Dream Big.

Toronto Pan Am Sports Centre Inc. is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability. Toronto Pan Am Sports Centre Inc. will provide, on request, accommodations for disabilities to support your participation in all of our Recruitment Process.

Please note that our hiring process may use AI to screen and assess applicants. All hiring decisions, however, are actively reviewed and made by qualified recruitment professionals.

We thank all applicants that apply, however only those being considered for an interview will be contacted.

Toronto Pan Am Sports Centre | 875 Morningside Avenue, Scarborough, ON M1C 0C7